Renaissance Baton Rouge Hotel is looking for a full-time Front Office Manager who would report to the Director of Rooms. This candidate is responsible for ensuring the operation of Guest Services, Housekeeping, Laundry, Security, and Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. At least 4 years of progressive experience in a hotel or a related field; and at least 2 years of related experience, or a 2-year college degree and 4 or more years of related experience is required. Previous management experience required and the successful candidate must be proficient in Microsoft Office.

Some of the essential functions of the position include:

• Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be able to work and understand financial information and data.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.

Why join our team?

In addition to excellent working conditions and competitive pay, Renaissance Baton Rouge offers a complete range of benefits to eligible team members.

• Medical, dental and vision benefits.
• Life Insurance.
• Short-term and Long-term disability.
• Team Member Assistance Plan.
• Discounted Rooms Programs.
• Paid Holidays.
• Paid Vacation & Sick Time.
• 401(k) Retirement Savings Plan.

Discover the Difference at Renaissance Baton Rouge Hotel

We seamlessly blend Southern hospitality, upscale décor and convenient amenities. Located 15 miles from Baton Rouge Metropolitan Airport, our hotel boasts an ideal location with easy access to top destinations including the Mall of Louisiana, Perkins Rowe, Louisiana State University and the Country Club of Louisiana. Guests can spend time exploring the wide array of nearby shopping, dining and entertainment options. Hotel guests are able to retreat to their spacious, modern hotel room or suite featuring luxurious bedding, a flat-panel TV and mini-refrigerator to store their favorite snacks. The hotel offers room service and an on-site restaurant for an upscale dining experience.

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EOE/AA/M/F/D/V

Renaissance Baton Rouge does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Were you referred by a current ambassador (employee)? If so, by whom?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 4 years (Preferred)

Work Location: In person