Job Description

Company Description: Come join our team and be a part of an industry leader, two-time St. Louis Top Workplace winner. We believe in providing support to our community and offer paid opportunities to volunteer for community service events which honored us as the 2023 Auto Success Champions of Charity. Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers.

Primary Job Function: Responsibilities include investigating, evaluating and settling claims in a timely manner with minimal supervision. This includes the investigation, determination and evaluation of contractual coverage, liability and/or loss. Depending on the contractual coverage, additional responsibilities may include evaluation of damages, required repair(s) or determining the proper GAP settlement as applicable.

Job Duties & Responsibilities

• Exercising proper judgment and decision making to analyze the claim exposure, to determine the proper course of action and to appropriately settle each claim.
• Interacting with various parties including the contract holder, lender, automotive dealer or repair technician involved in the claim process.
• Able to clearly communicate action plans that move the claim to its conclusion.
• Regularly demonstrate complete knowledge of the claim file process through presentation of actions and responses to questions from the contract holder, dealer or repair technician.
• Processing claims consistent with contractual coverage and company policies, procedures and "best practices". This includes acting in accordance with any statutory, regulatory or ethical requirements.
• Demonstrated ability to comply with underwriter reporting and processing requirements.

Required Education and Skills include:

• High school diploma or GED preferred. College Degree is a plus.
• Five (5) plus years of experience adjusting automotive related property/casualty claims or adjusting claims for F&I related protection products is critical.
• Successful candidates must demonstrate proficiency in interviewing, problem solving, communication (verbal and written), time management and possess strong conflict resolution skills.
• Outstanding verbal and written communication skills.
• Proficient use of current computer systems, Microsoft and web-based applications.
• Proficient use of communication tools for email, instant message and meeting platforms.
• Possess problem solving, decisiveness and time management skills.
• Highly organized and task driven with exposure to a fast paced, high volume environment.

Benefits:

• Competitive Hourly Wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Opportunity for Advancement
• Bright, Modern Workspaces
• 9 Paid Holidays (per year)
• Paid Vacation Days (after 2 months)
• 401K Retirement Plan (100% company match up to 4% of income with immediate vesting)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, FSA, Short Term Disability and Supplemental Life Insurance Plans