RAPE AND ABUSE CRISIS CENTER OF FARGO-MOORHEAD

POSITION DESCRIPTION

TITLE: Advocate, On-Call Lead

DEPARTMENT: Program Services

STATUS: Exempt

REPORTS TO: On-Call Advocacy Supervisor

PURPOSE

The purpose of the On-Call Lead position is to provide on-shift support to the On-Call Advocates. The On-Call Lead will work with the On-Call Advocacy Supervisor to help ensure immediate, client-centered, and mission driven crisis intervention for victims of sexual assault and domestic violence.

MAJOR ACCOUNTABILITIES

1. PROGRAM SUPPORT: Appropriately respond to team members needing guidance and support when providing after-hours advocacy services.

2. COMMUNITY RELATIONS: Encourage collaborative relationships that strengthen the organization’s ability to serve victim/survivors of sexual and domestic violence.

3. CRISIS INTERVENTION: Provide immediate intervention, support, and advocacy services to clients in crisis, as needed.

QUALIFICATIONS

• Completion of the advocate training program; preferred experience as an On-Call Advocate

• Minimum of 2 years’ experience working with survivors of sexual assault and domestic violence; preferred experiencing working as a member of a multi-disciplinary team

• Able to respond in person to emergency room calls within 30 minutes

KNOWLEDGE, SKILLS, AND ABILITIES

• Non-judgmental and strength-based approach to working with others

• Demonstrated commitment to collaborative problem solving

• Highly Dependable

• Excellent listening skills

• Healthy boundaries and ability to separate one’s own feelings from those of other victim/survivors

• Demonstrated ability to think critically

• Attend monthly staff meeting and individual supervision

• Attend bi-weekly Lead meeting

• Available after standard business hours:

o Evenings, holidays, and weekends

o Weekday on-call shift: 5 p.m. – 8 a.m.

o Weekend on-call shifts: 8 a.m. – 5 p.m. & 5 p.m. – 8 a.m.

DIRECT REPORTS: NA

RESPONSIBILITIES

PROGRAM SUPPORT: Appropriately respond to team members needing guidance and support when providing after-hours advocacy services.

• Serves as the first point-of-contact when needs arise within the tiered crisis response

• Assists On-Call Advocates in on-shift problem solving

• Supports and Encourages On-Call Advocates during difficult cases

• Upholds and models the organizations mission and guiding philosophies

COMMUNITY RELATIONS: Encourage community relationships that strengthen the organization’s ability to serve victims of sexual violence and domestic abuse.

• Model and foster collaborative relationships with community partners

CRISIS INTERVENTION: Provide immediate intervention, support, and advocacy services to clients in crisis, as needed.

• Answers the crisis hotline, assessing immediate client needs

• Prioritizes immediate needs, advocating for clients and assisting in contacts with

agencies and systems, such as shelter, law enforcement, medical and social services

• Provides basic information about options for orders of protection

• Provides in-person support for victims who require or are seeking medical intervention

• Provides in-person support for victims who require or are seeking support during law

enforcement interviews

• Documents services according to intake policies and procedures, and provides all

pertinent information/activities to the Center

• Collaborates with other agency staff to ensure quality services to clients according to

policies and procedures

• Maintains client confidentiality according to policy

EVALUATION

The performance of the Lead On-Call Advocate will be evaluated annually by the On-Call Advocacy Supervisor according to pre-determined objectives and policies.

Close Date: Open Until Filled

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Schedule:

• Evening shift
• Night shift
• On call
• Weekends as needed

Work Location: In person