Veterinary Receptionist Opportunity at Rainbow Veterinary Hospital

Salary: Competitive starting base salary range of $16-$23/hour. Base rate will be determined based on schedule, experience, skills, and abilities of the applicant.

About Us

Rainbow Veterinary Hospital is a highly regarded, mid-sized, private/independent full-service veterinary hospital located in the vibrant community of Burbank, CA. We are committed to providing exceptional general pet care and creative solutions for clients, and our dedication to delivering high-quality veterinary services has earned us a reputation as a trusted healthcare provider in our area.

Our Supportive Management Approach

At Rainbow Veterinary Hospital, we have a unique approach to management that sets us apart from corporate environments that place revenue before your well-being and professional growth. Our management is committed to supporting you and ensuring a healthy and respectful work environment, and has a zero-tolerance policy for abusive behavior shown towards our team members.

Key Responsibilities

As a Veterinary Receptionist at Rainbow Veterinary Hospital, you will be the first point of contact for our clients. You will play a crucial role in ensuring exceptional customer service and creating a positive and welcoming environment, in addition to:

- Greeting and welcoming clients, both in-person and over the phone, ensuring a positive and friendly experience.

- Scheduling appointments, managing the reception area, and maintaining a smooth flow of clients and patients in and out of the hospital.

- Effectively communicating with clients, addressing their inquiries and providing accurate information regarding veterinary services, procedures, and appointment logistics.

- Accurately entering client and patient information into our practice management software, ensuring comprehensive and up-to-date records.

- Assisting in handling financial transactions, including processing payments, managing invoices, and providing SOAP notes for insurance purposes.

- Collaborating closely with the veterinary team to ensure seamless coordination between reception and medical staff.

- Conducting follow-up calls to clients after their pets have been seen by our veterinarians, ensuring their satisfaction with the provided care and addressing any post-visit questions or concerns they may have.

Requirements

- Minimum of 2 years of veterinary reception experience, demonstrating an understanding of the unique demands of a veterinary setting.

- Basic knowledge of veterinary medicine and terminology to effectively communicate with clients and assist them with their inquiries.

- Exceptional communication skills, both verbal and written, enabling clear and effective interaction with staff, clients, and other team members.

- Strong attention to detail and follow-through to ensure accurate and timely completion of administrative tasks.

- Outstanding customer service skills to provide exceptional service to our valued clients.

- Ability to remain calm and composed in high-stress situations, maintaining professionalism and delivering excellent care during challenging moments.

Join Our Team Today

If you are an experienced receptionist with a background in the veterinary industry and are seeking a supportive and fulfilling environment outside of the corporate realm, Rainbow Veterinary Hospital is the perfect place for you. We are committed to delivering exceptional customer service and building strong client relationships while providing top-quality veterinary care.

Job Types: Full-time, Part-time

Pay: $16.00 - $22.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Work Location: In person