Summary

The Leasing Professional is a customer-facing position and is responsible for leasing, resident retention, and administrative activities in accordance with all local, state, and federal laws.

Essential Duties and Responsibilities

Duties and responsibilities include, but are not limited to:

· Stands and greets prospects and residents.

· Knowledge of required telephone and sales techniques.

· Full knowledge of current rental/market rates, sizes, locations, and all property amenities.

· Knowledge of competitive properties rent levels, features and amenities.

· Manage the application process for residents.

· Assist prospective residents with application as needed.

· Ensure required follow-up with all residents, prospects and applicants in a timely manner.

· Ensure target units are ready for show daily.

· Ensure office is ready to open daily, maintain a clean office and work area.

· Distribute all company or community-issued notices in a timely manner.

· Ensure apartments are ready to move in on agreed date.

· Monitor lease renewals. Distribute and follow-up on lease renewal notices.

· Secure resident signature(s) on all appropriate paperwork, prior to move in and orient residents to community.

· Enter all appropriate paperwork in One Site.

· Represent the company in a professional manner at all times.

· Adhere to all local, state, and federal Fair Housing guidelines.

· Enforce policies of the community.

· Assist Assistant Manager and Property Manager as needed.

Resident Retention

· Receive all telephone calls and in-person visits.

· Listen to all resident requests, concerns, and comments.

· Prepare and complete maintenance service requests accurately and in a timely manner.

· Follow up with residents after maintenance work is performed for quality assurance.

· Maintain open communication with Property Manager, Maintenance Supervisor and Maintenance Technicians.

Administrative

· Know how to effectively operate computers and the company software: including but not limited to Microsoft Office applications, RealPage products and other related software and/or internet-based applications.

· Understand the lease and credit report application processes.

· Assist with rental payments and collection efforts.

· Comply with all federal, state and local laws as well as all company policies, procedures and regulations.

· Assist in lease transactions.

Supervisory Responsibilities

This job has no direct reports.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or general education degree (GED).

Position prefers a minimum (2) years’ experience in residential property management.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

· Analytical-Collects and researches data; uses intuition and experience to compile data; is able to communicate multiple tasks and deadlines.

· Design-Generates creative solutions; demonstrates attention to detail.

· Problem Solving-Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, works well in group problem-solving situations: Uses reason even when dealing with emotional topics: Skillful in de-escalating tense situations.

· Technical Skills-Pursues training and development opportunities: Strives to continuously build knowledge and skills: Shares expertise with others and has an attention to details.

· Customer Service-Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

· Interpersonal Skills-Maintains confidentiality; listens without interrupting: Focuses on solving conflict, not blaming.

· Oral Communication-Speaks clearly and persuasively in positive or negative situations: listens and gets clarification: responds well to questions: Communicates information effectively and correctly. Requires excellent oral communication skills.

· Written Communication-Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. Edits work for spellings and grammar before presenting to others.

· Teamwork-Balances team and individual responsibilities; exhibits objectivity and openness to other’s views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals; supports everyone’s efforts to succeed.

· Ethics-Treats people with respect and empathy: Keeps commitments, inspires the trust of others: works with integrity and upholds organizational goals and values: works well in team environments.

· Organizational Support-Follows policies and procedures: Completes administrative tasks correctly and on time.

· Judgement-Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

· Motivation-Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

· Planning/Organizing-Prioritizes and plans work activities; uses time effectively; plans for additional resources.

· Professionalism-Approaches other in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position accepts responsibility for own actions; follows through on commitments.

· Quality-Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

· Quantity-Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

· Safety and Security-Observe safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

· Adaptability-adapts to changes in the work environment; manages competing demands; changes approach or methods to best fit the situation; able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality-is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

· Dependability-Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative-Seeks increased responsibility; asks for and offers help when needed.

Language Skills

The ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the company.

Mathematical Skills

Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills

Must have basic computer skills and the ability to learn quickly.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Mental/Emotional Demands

Must be able to work with persons who are in stressful situations due to nature of customer service environment. Must be able to calmly work under pressure; must be able to complete multiple tasks with competing deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods of time: use hands to finger, handle or feel. The employee must be able to talk and hear. The employee is required to stand: and move within the office setting and property (walk or other means such as a wheelchair); reach with hands and arms and stoop, kneel, crawl or crouch. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is a typical office environment. The employee must be able to work cooperatively with co-workers, residents, clients, prospective residents, and the public. The employee must be able to work in a team environment. The employee must be able to use his/her own initiative to begin and finish work assignments without prompting for the supervisor/management.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Statesville, NC 28625 (Preferred)

Ability to Relocate:

• Statesville, NC 28625: Relocate before starting work (Required)

Work Location: In person