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Job Summary
As one of the frontline positions for the company, this role is integral to the company’s success. The ideal fit for this position would be an energetic, outgoing, people oriented candidate with strong verbal communication skills and ability to work effectively in a fast-paced environment maintaining high level of customer focus. The primary purpose of a Customer Service Associate is to directly interact with customers and deliver a fast, fun and friendly experience while maintaining a safe and clean environment.
Customer Service
Greets every customer in a quick and courteous manner. Provides a pleasant dining experience to all our customers and responds to customer inquiries in a timely fashion. Handles all customer complaints according to company policies and procedures. Develops and maintains product knowledge and provides customers with product recommendations.
Food Safety
Follows sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies and ordinances. Sustains consistent high quality of food preparation and service. Keeps professional image by maintaining proper uniform and appearance standards.
Teamwork and Communication
Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner. Helps other associates in their duties and assists new associates in learning their new job skills. Communicates any issues of concerns and ensures all internal matters are presented to GM in a timely manner.
Cash Handling
General knowledge of all point of sale equipment. Processes customer sales accurately and efficiently. Ensures cash drawer levels are maintained in compliance with company policies and procedures.
Stock Control
Receives and stocks all merchandise in accordance with company policy. Must be able to lift up-to 50 pounds following proper lifting procedures. Ensures stock is faced up, clean and presentable at all times. Apply the FIFO (first in first out) system, when receiving or stocking any product. Ensures all damaged and/or out of date stock is removed, accurately recorded and placed in designated quarantine area. Follows portion control and quantities of preparation to minimize loss.
Security & Loss Prevention
Maintains full control of the store and its contents at all times using prevention techniques as per company to minimize loss (i.e. drive offs or retail theft etc). Follows company policies and procedures for securing the premises upon end of day closure.
Cleanliness
Maintains a high standard of cleanliness. Cleans in accordance with the Liberty’s/brand specific sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls, counters, tables, kitchen and service equipment. Cleans the customer service area by removing trash, cleaning restrooms and the parking lot.
Occupational Health & Safety
Performs all duties in a safe and responsible manner to assure workers, customers, suppliers/contractors and the environment are not at risk. Complies with all company safety policies, procedures and instructions. Uses materials handling procedures and equipment provided to minimize contamination or injury. Reports to management any unsafe practice or condition and follows all Liberty safety initiatives.
Requirements
Disclaimer:
The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 4 – 40 per week
Benefits:
Restaurant type:
Shift:
Weekly day range:
Work Location: In person
Part Time | Full Time
$24k-30k (estimate)
05/28/2024
09/23/2024
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Burger King Crew Members have the primary responsibility to ensure excellent customer service for guests.
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Burger King Crew Member work and communicate effectively with co-workers and management.
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Respond to questions, concerns, and complaints from customers, vendors, or clients.
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Career tips from people on BURGER KING Crew Member jobs
Burger King provides training to the new hires before their joining as an employee.
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Burger King has the pay policy of paying their employees bimonthly.
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The Shift Supervisor has financial controls, restaurant operations, team members under him to ensure overall customer satisfaction.
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Primarily working as a fast food cashier, Burger King team members also act as cooks and drive-thru window associates.
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Burger King team members also assume the responsibility of maintaining a cleanly work environment.
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