At Pepper Pike Capital Partners, LLC, we are a vertically integrated, multi-family investment, management, and (re)development company headquartered in Cleveland, Ohio, with a current portfolio of approximately 5,500 units across the Midwest. We ensure the sustainable success of our properties by creating diverse and world-class trained on-site teams that surpasses expectations on every level, including tenant screening, coordination of tenant turnover, property maintenance, and financial management. Our hands-on approach and onsite interaction with our regional manager and property teams allows us to have a real-time view of property operations and local market conditions.

We believe that choosing to live in one of our communities is more than just selecting an apartment. When our residents choose us, they invite us to be a part of their daily lives. We take this responsibility seriously and strive to provide the highest level of customer service to our communities and the surrounding areas.

Benefits

• Medical, Vision and Dental Insurance
• Paid Time Off
• Comprehensive Bonus Packages
• Competitive Compensation
• Collaborative Work Environment

Position Overview

The District Manager is responsible to manage and maintain a multi-family apartment complex which includes the leasing, maintenance and operational management functions of the property.

Responsibilities

PRIMARY:

• Collaborate with Regional Manager in the recruiting, training and evaluating of team members.
• Ensure all new hires are appropriately onboarded and trained for their positions. Personally know, teach and hold property team accountable to the company’s operational processes and standards.
• Management of the entire leasing function (if no Leasing Manager at the property) including prospecting and closing sales and meeting monthly sales (new leases and renewals) quotas.
• Create a positive work environment and develop a high-performing operations team.
• Effectively evaluate talent and make hiring/promotion/termination recommendations accordingly
• Lead team in providing great customer service to residents with particular attention on curb appeal, move-in experience, timely work order response, friendliness of the office staff and properly addressing resident concerns
• Work with the Maintenance Supervisor to achieve an efficient flow of work orders, make ready apartments, cleaning, etc. Follow up on work orders to ensure completion.
• Manage monthly rent collections, delinquencies and concessions per company policy
• Process evictions and attend court hearings when necessary
• Develop marketing and outreach programs to build external relationships and participate as an active member of the community. Participate in city and/or chamber of commerce activities.
• Ensure overall monthly occupancy rates and delinquency percentage goals are achieved
• Coordinate inside/outside sales activities (open houses, promotions, etc.) to generate leads
• General purchase orders, review/approve invoices and submit for payment per company procedures
• Oversee any capital improvement project and interface with the construction team as necessary regarding timeliness, problem resolutions, etc.
• Manage staffing, training, and performance evaluations of 2 direct reports

Qualifications

• Bachelor’s degree in business administration, real estate management accounting or finance and two or more years of experience as an Assistant or Leasing Manager in a larger size property OR 2-5 years of experience as a Property Manager in similar sized properties in lieu of a degree
• Proficient with Microsoft Office (Outlook, Word and Excel) and ability to learn various other software. Knowledge of Yardi Voyager or other property management software highly desirable
• Strong problem-solving skills combined with a collaborative approach.
• Advanced knowledge of Fair Housing and Labor laws and regulations.
• Ability to organize events and make effective sales presentations
• Ability to handle moderate to high levels of stress and deal with unforeseen situations
• Strong time management and multi-tasking skills with a high attention to detail is essential.
• Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.
• Demonstrate independent, mature judgment; conveys a professional image and attitude.
• Ability to travel 20-50% of the time within a region or interstate
• Ability to work a flexible schedule that includes evenings and weekends if necessary

Physical Requirements

The physical requirements of this position are related to a standard office environment. Must be able to utilize a phone, computer and screen, and other office equipment. While performing the duties of the job, the employee is required to hear, talk, reach, stoop, or kneel, and sit; must be able to walk for extended periods of time under various weather conditions to evaluate the property. Must be able to occasionally lift up to 25 pounds.

The duties listed in the job description above are intended only as illustrations of the various types of work that may be performed. These listed duties are not intended to describe in detail all the tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations. Omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. At the employee’s request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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