Position: Office Manager

Location: Ashburn, VA

Company: NOVA Plastic Surgery

About Us:NOVA Plastic Surgery is the premier plastic surgery and medspa destination in Northern Virginia. Our state-of-the-art facility is dedicated to providing top-notch services and superior patient experiences. Our practice consists of multiple board-certified plastic surgeons and nationally certified physician assistants. We are seeking a highly skilled and experienced Office Manager to join our team and oversee the daily operations of our esteemed practice.

Key Responsibilities:

• Maintain efficient day-to-day operations of a multi-physician cosmetic surgery practice working with both medical and non-medical staff.
• Develop strategies for improving business practices, patient experiences, and profitability.
• Monitor consult conversions and ensure a seamless patient journey from initial contact to post-procedure follow-up.
• Responsible for productivity, financial, and compliance reports, sending daily, weekly, and monthly practice reports.
• Build a positive team culture of passion, dedication, and accountability.
• Address employee relations issues under the guidance of a general manager
• Administer time off requests, employee transfers, changes in job classification, salary increases, performance reviews, and other employment-related documentation.
• Support and train staff, identifying and managing performance.
• Maintain efficient appointment scheduling, registration, and patient flow to enhance patient satisfaction and physician productivity.
• Collaborate with physicians and leadership to accomplish organizational and practice goals.
• Ensure compliance with all regulatory requirements.
• Develop business strategies and assess resources to achieve assigned goals.
• Oversee clinic operations, ensuring the clinic is stocked, resources are procured/supplied, and the environment is maintained to a high standard.
• Establish and implement effective workplace processes and procedures.
• Ensure policies and best practices are up to industry standards and government regulations.
• Ensure patient records are kept in the electronic health record.
• Provide updates on revenue, personnel, and other critical business information to the owner.
• Ensure patient experience is efficient and costs managed while ensuring patients receive the best possible experience during their surgical journey.
• Demonstrate excellent customer service skills by interacting with and providing timely resolution to patient concerns.
• Manage clinic scheduling and payment processing systems, resolving any issues or updates.

Qualifications:

• Bachelor’s degree in a related field
• 5-10 years of leadership experience in a busy healthcare, plastic surgery, medspa, dental, or dermatology office.
• Solid understanding of business and people operations.
• Proficiency in computer operations, including Microsoft Office and practice accounting and inventory systems.
• Ability to learn and demonstrate competency in company technology platforms.
• Demonstrated critical thinking, creativity, problem-solving, and decision-making skills.
• Exceptional organization, communication (verbal and written), and facilitation skills.
• Solid understanding of medical terminology, healthcare management, accounting, healthcare and employment law, and ethics.

Benefits:

• Competitive salary and performance-based incentives.
• Bonus plan related to hitting milestones.
• Comprehensive health, dental, and vision insurance.
• 401K plan
• Paid time off and professional development opportunities.

How to Apply:If you are a motivated and experienced manager with a passion for excellence in patient care, we invite you to apply. Please submit a resume with a cover letter of why you are interested in working at NOVA Plastic Surgery