Customer Service Representative (CSR) at NextDay Inspect®

Join the NextDay Inspect® team as a Customer Service Representative (CSR) and play a pivotal role in our mission to provide exceptional service to our clients, inspectors, and agents.

Company Overview:
At NextDay Inspect®, we are dedicated to supporting agents and home inspectors in their journey to success. We prioritize our clients, providing them with detailed property insights and information on potential home maintenance opportunities. Our commitment goes beyond just delivering a service; it's about building trust and long-lasting relationships.

Position Overview:
As a CSR, you will be the bridge between our clients and our services. Your primary responsibility is to streamline the inspection scheduling and fulfillment process, ensuring all our clients receive the information they need in a timely and professional manner.

Key Responsibilities:

• Plan and schedule appointments and events.
• Answer inbound telephone calls, addressing client inquiries and concerns.
• Coordinate with agents and inspectors to ensure smooth operations.
• Maintain a comprehensive database of client interactions and feedback to drive continuous improvement.

Ideal Candidate:
We seek a dedicated CSR who embodies professionalism in both verbal and written communication. With a genuine passion for creating positive outcomes, your ability to take initiative and seamlessly integrate into team dynamics is crucial.

Why Join NextDay Inspect®?
We are more than just a company; we are a community dedicated to growth. All CSR team members receive thorough training to ensure they excel in their roles. With a team-oriented environment, we emphasize collaboration, innovation, and a commitment to excellence.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Sterling, VA 20165 (Required)

Work Location: In person