Job Title: Legal Assistant

Position Type: Full-time Hybrid

Background: The National Veterans Legal Services Program (NVLSP) is a high-impact national nonprofit veterans service organization based in Arlington, Virginia. Established in 1981, NVLSP’s mission is to ensure that the government delivers to our nation’s veterans and active duty personnel the benefits to which they are entitled due to the disabilities resulting from their military service.

One of the ways that NVLSP accomplishes its mission is by training advocates in veterans law so that they can efficiently help veterans secure benefits from the Department of Veterans Affairs. NVLSP presents a webinar series that provides training on 10 different topics in veterans law every year. NVLSP also offers an online Basic Training Course on Veterans Benefits, provides in-person training across the country, and mentors attorneys who provide pro bono representation before the U.S. Court of Appeals for Veterans Claims.

Another way that NVLSP accomplishes its mission is through its pro bono program, Lawyers Serving Warriors® (“LSW”). LSW provides free legal representation, through a nationwide pro bono network of private law firms and corporate legal departments, to disabled active duty personnel and veterans and their families. LSW assists over 400 disabled veterans per year through its pro bono network. The majority of the clients served through LSW have post-traumatic stress disorder (PTSD), traumatic brain injuries (TBI), or other mental health conditions that are related to military service.

The role of the legal assistant is to provide support to both NVLSP’s training department (~22.5 hours per week) and the Lawyers Serving Warriors program (~15 hours per week). The position is hybrid in-person/remote. The employee is expected to be present in NVLSP’s Arlington (Rosslyn) office 3 days per week, with the option to work remotely 2 days per week. The successful candidate will have exceptional organization skills, attention to detail, and the ability to manage and prioritize multiple deadline-driven tasks while maintaining a professional and pleasant demeanor. The candidate must also have excellent technology, communication, and customer service skills.

Training Department Responsibilities: The legal assistant is primarily responsible for NVLSP’s webinar program, which presents 30-35 webinars per year, to include logistics, marketing, moderation, customer service, and technological matters (but not content or presentation of the webinars). The individual must develop expertise with NVLSP’s webinar platform, serve as a liaison with partner organizations that view webinars, prepare invoices, apply for CLE credit for webinars, edit and post recordings of webinars on NVLSP’s website, and handle emails and phone calls from customers. The individual is also responsible for customer service related to NVLSP’s Online Basic Training Course, assistance with preparation for in-person trainings, maintaining and updating NVLSP’s products website, and adding cases in which NVLSP attorneys act as mentors to a case management system.

Lawyers Serving Warriors Responsibilities: The legal assistant serves as the initial contact between veterans and NVLSP attorneys. The individual is responsible for the following: determining program eligibility; sending out intake packets; meticulously maintaining the client database; reviewing submitted client documentation; requesting VA and military records via the Privacy Act; providing status updates; scanning, combining, and uploading client records and documentation; maintaining and organizing physical client files; updating various spreadsheets and data collection; and working closely with the LSW team attorneys.

Qualifications:

• Bachelor’s degree
• Strong written and oral communications skills; experience with client contact via phone and email preferred
• High-level computer skills, including proficiency with Microsoft Office (PowerPoint, Word, and Excel) and Adobe Acrobat
• Excellent organizational and time-management skills, including the ability to prioritize and handle multiple projects simultaneously while under deadlines
• Working knowledge of WordPress website software, WooCommerce e-commerce platform, and GlobalMeet webinar platform preferred

· Experience with veterans law, disability law, and/or military service appreciated

Opening/Closing Date: Available immediately; closes when filled.

Salary and Benefits: Salary commensurate with qualifications and experience ($43,000-$48,000 per year). NVLSP offers a generous benefits package, including health insurance at no cost to the employee, 13 paid vacation days per year, and office closure on Federal Holidays. A retirement plan is also offered.

Applications: Please submit a cover letter, resume, and list of three references through Indeed.com.

All applications will be reviewed in confidence.

NVLSP is an equal opportunity employer.

Job Type: Full-time

Pay: $43,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Ability to Relocate:

• Arlington, VA 22209: Relocate before starting work (Required)

Work Location: Hybrid remote in Arlington, VA 22209