Duties include:

• Check for cancellations
• Pull/ship used parts
• Quality check, warranty check and inspect new items
• Review RMA for warranty purposes
• Organize and count warranty items
• Review blogs and listings for technical purposes
• Purchasing assist for finding new items
• Manage return/defect report
• Tech support, messages and phone calls
• Cover live chat daily as needed
• Quality assurance for mislabeled/manufactured inventory

Responsibilities

• Lead Customer service dept
• Track Customer service metrics
• Conduct weekly meetings with dept