Job Summary: Manages customer account optimization strategies to meet assigned expectations of profitability. Acts as a primary liaison between customers, product suppliers and Ongweoweh while maintaining Company, logistics and industry standard requirements. Develops and maintains strong customer and vendor relationships to maximize profit and business potential.

Who We Are

WE ARE GREAT PLACE TO WORK CERTIFIED!

Check out our Great Place to Work company profile and come join our team! https://www.greatplacetowork.com/certified-company/7011856

If you are looking for a place to grow your professional career with a family atmosphere, Ongweoweh is the place for you!

Ongweoweh Corp is a Native American-owned, pallet management company providing pallet & packaging procurement, recycling services and supply chain optimization programs. Ongweoweh provides custom reporting along with data and trend analysis for a very diverse customer base of Fortune 500 companies. Ongweoweh services a variety of industries, including food and beverage, pharmaceuticals, grains, chemicals, automotive components, oil, technology, corrugate, retail, and more. Established in 1978, Ongweoweh Corp was founded by Frank Bonamie, an enrolled member of the Cayuga Indian Nation of New York, and has grown to be one of the most successful privately-owned Native American companies in the United States.

What We Offer

• 401(k) with employer matching
• Dental insurance
• Life insurance
• Medical insurance
• Three weeks paid time off plus eight paid holidays
• A FUN work environment with monthly Fun Day activities!

What You Bring

• Associates degree in business, logistics, or related field required.
• Bachelor’s degree in business, logistics, or related field preferred.
• Minimum of 3 years of sales or account management experience preferred.
• Willingness to travel regularly to customer or vendor locations with occasional overnight and weekend travel.
• Ability to work overtime and be on-call as needed.

Full Details:

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

30% Leads solution development efforts that address customer needs, while coordinating the involvement of all necessary company personnel. Evaluates customer’s packaging design and identifies deficiencies within a customer’s packaging related supply chain to promote solution focused business. Prepares business cases to capitalize on optimization initiatives and drive profit and value.

25% Responsible for customer communications, conflict resolution and compliance on customer deliverables and revenue. Coordinates product management service and material price quotes for new and existing customers. Negotiates customer pricing, service terms and conditions and prepares customer contracts meeting Company profit and revenue requirements. Reviews and analyzes vendor RFQ’s and prepares customer recommendations for review.

20% Travels to prospective & existing customer locations to establish and maintain customer relationships. Reviews customer needs and identify opportunities for business expansion. Performs on-site evaluation audits at vendor locations as requested by Vendor Management to optimize travel value.

10% Coordinates the involvement of company personnel, including customer service, accounting, and management and specialty services in order to meet account performance objectives and customer’s expectations.

10% Maintains understanding of company capabilities and services, and effectively communicates all offerings to the customer. Maintains thorough knowledge of industry standards and export/import issues through continuing education, and participation in professional conferences, workshops. Acts as information resource and respond to customer inquiries on logistics and material handling issues. Creates and implements pallet designs that meet customer requirements.

5% Resolves vendor scheduling, delivery and quality issues as required to meet customer needs and business objectives. Creates and implements strategies to mitigate material or supplier cost variability.

Knowledge, Skills, and Abilities:

• Computer proficiency including word processing, spreadsheets, and generating reports using standard software applications.
• Strong interpersonal skills and the ability to work effectively with diverse customers and suppliers.
• Excellent written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
• Strong organizational skills including the ability to manage multiple projects and details simultaneously.
• Ability to work independently and demonstrate initiative in meeting sales and profit goals.
• Ability to maintain accurate records and data files.
• Ability to gather data, analyze information and solve problems.
• Must possess and maintain a professional appearance with a pleasant personality.
• Willingness to take on new challenges.
• Knowledge of ISO policy is a plus.
• Excellent negotiation and analytical skills.

Special Requirements:

• Driver’s license. Enhanced driver's license and/or passport preferred.

Equipment, Machines, and Software Used:

Ability to operate various office equipment including computer, printer, telephone, fax machine, and photocopier.

Computer Software: Microsoft Office to include Outlook, Word, Excel, and Access.

Physical and Mental Requirements:

• Ability to sit for extended periods of time, stand, walk, talk, hear, push, pull, crouch, bend, kneel, use hands to finger, grasp, handle or feel, and perform repetitive motions of the hands and/or wrists.
• Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.

Environmental Conditions:

• The worker is required to travel on a regular basis and is subject to outdoor weather conditions.
• Occasionally exposure to manufacturing areas at client and vendor locations where personal protective equipment such as safety glasses, hearing protection and foot protection are required.

Job Type: Full-time

Pay: $58,458.40 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Travel requirement:

• Up to 25% travel

Experience:

• Sales: 3 years (Preferred)
• Pallet Industry or Supply Chain: 1 year (Preferred)
• Account Management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person