Description

SUMMARY STATEMENT:

Admissions Services Representative

MITAGS is an industry leading maritime training provider, supporting members of the MM&P Union as well as the wider maritime community, with over 5000 students per year attending a wide variety of courses. Academic Services Representatives are the first point of contact with MITAGS for many students and customers and are responsible for managing the admissions process in addition to providing administrative support to daily operations, registrations, courses, classrooms, and materials. Independent judgment is required to plan, prioritize, and organize diversified workload.

SUPERVISION OF DUTIES:

• First Level Admissions Coordinator
• Second Level Student Services Manager.

MAJOR DUTIES AND REPONSIBILITIES:

The duties and responsibilities include, but are not limited to the following:

• Serves as a member of the Academic Admissions Team with responsibility for the overall admissions processes to assist in achieving enrollment goals and efficiencies. 
• Responsible for coordinating all phases of the admissions process including advising potential candidates, companies and organizations of Admissions Procedures as outlined in the Academic Division Operations Manual; including application processing, student confirmation, forwarding of class materials, hotel and travel arrangements when required. Interfaces with MM&P Plans Office to verify student eligibility and makes sure all pertinent information is obtained. Generates and distributes student confirmations and class lists. Notifies instructors of changes and no-shows.
• Provides pertinent information to prospective students on courses, prices, and schedules.
• Under direct supervision, processes request for travel and coordinates / books group travel for particular customer groups. Tracks and documents expenses.
• Provides academic administrative support to instructors, staff and Directors; including administrative assistant duties to support record keeping, certification issuing and classroom material management.
• Advises attendees of admissions requirements, Trust Guidelines, financial aid and hotel information. Critically reviews admissions applications, evaluates credentials, accepts or declines attendee, enters information into MIDS (database). Distributes student confirmations and acceptance packages containing school information and any course materials needed prior to arrival. Acts as customer service representative to students.
• Responsible for preparing course guides, manuals and materials for use in classes when required.
• Supports maintenance of office supplies inventories.
• Responsible for collating end of course documentation with Instructors, supported by Learning Management System.
• Continually evaluates and adjusts participant lists in order to maintain optimal capacity enrollment of qualified students and be able to provide an up-to-date and viable waitlist.
• Performs general front office administrative duties, answering and fielding telephone calls received at the main number and assisting with special projects as necessary.
• Other duties as assigned.

Requirements

 REQUIRED QUALIFICATIONS

• 1 years of direct experience or 3 years in a related area of an academic institution or setting required; admissions or registrar experience required.
• Demonstrated sound judgment and decision-making skills; initiative and ability to perform tasks and projects with minimum or no guidance required. 
• Strong interpersonal and communication skills required. Strong verbal and writing skills required.
• Demonstrated ability to work effectively with staff and clients at all levels required.
• Experience with using basic computer skills, such as Excel, PowerPoint & Word. 

DESIRED QUALIFICATIONS:

• Bachelor’s degree in educational administration or a related area or equivalent experience.
• A proven record in working successfully with diverse populations.
• A positive attitude and ability to plan and adapt to change.
• Ability to collaborate effectively with departments and cross-functional teams.
• Knowledge of Maritime Industry a plus.

Work Environment

Standard office/classroom setting. Duties may require occasional travel to off-site locations.

FT Position with excellent employee benefits including Health Care with no payroll deduction for employee and legal dependents including medical, vision, dental. Employer contributions to Pension and IRAP. Generous PTO includes vacation, sick, personal and holidays. One complimentary meal per scheduled shift. Send resume for immediate consideration.

This description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.