Essential Responsibilities:

• Create and foster a positive, successful, and professional work environment with frequent formal and informal recognition.
• Minimize and manage call escalations through effective coaching.
• Manage workloads of customer service team members for maximum efficiency
• Identify opportunities for operational improvements and implement solutions.
• Work proactively with multiple departments as needed to achieve company goals.
• Identify areas of improvement and work with the management team to develop appropriate training initiatives.
• Use email and proprietary software to document and process customer needs.
• Performs other related duties as assigned

Job Specifications

• Bachelor’s degree in business or equivalent field and/or experience in a related field.
• 5 years of management/supervisory experience leading teams. · Previous work experience demonstrating decision-making ability; ability to effectively communicate with and positively influence people; skilled with conflict resolution and customer service.
• Basic organization, multi-tasking and problem-solving skills and the ability to work well under pressure and meet demanding deadlines.
• Acts as a liaison between the customer service department and other divisions in the company.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime

Experience:

• Management: 5 years (Required)
• Customer Service: 5 years (Required)

Ability to Commute:

• Moore, SC 29369 (Required)

Ability to Relocate:

• Moore, SC 29369: Relocate before starting work (Required)

Work Location: In person