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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>
me. To be sure you align with our company mission, vision, values, and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here.
We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions : WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision : WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values : WE deliver unparalleled experiences through a culture of WE. WE >
me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks : Quick Reference
The purpose of the Member Engagement Representative position is to initiate outbound phone calls to new and existing members to welcome new members, provide exceptional member service, and introduce products and services and the overall benefits of Members 1st Federal Credit Union membership.
This role has no budgetary responsibility, but decisions could have a marginal impact. The problems encountered are relatively simple in nature, has limited supervision of work, and requires strong accuracy in daily job functions.
The Member Engagement Representative is responsible for initiating outbound phone calls to new members, promoting products and services, performing account management services for new and existing members, and participating in special projects.
This includes, but is not limited to, inquiring to new members to level of service received, verifying new loan information, conducting targeted outbound calls to members, providing products and services that align with member needs, working within the loan application system to submit loans, performing account maintenance for members, and providing backup for the inbound call queue.
This is a hybrid opportunity that will require you to be in office at our headquarters (Enola, PA) 2-3 days per week. The position may require in-person training.
EXPERIENCE :
2-4 years of related experience with retail financial services in a customer service role
or in retail services in a position providing consultative sales and service delivery,
contact center operations or outbound sales
EDUCATION :
General and business knowledge equivalent to an Associate’s degree in Business
SKILLS :
PREFERENCES :
Experience in Home Equity and / or Consumer Lending preferred
CORE COMPETENCIES :
WORKING CONDITIONS / PHYSICAL DEMANDS :
LI-DS1
Last updated : 2024-05-29
Full Time
Banking
$39k-49k (estimate)
05/31/2024
08/29/2024
members1st.org
GETTYSBURG, PA
500 - 1,000
1950
$50M - $200M
Banking
The job skills required for Member engagement representative include Customer Service, Problem Solving, Products and Services, Microsoft Office, Leadership, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Member engagement representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member engagement representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member engagement representative positions, which can be used as a reference in future career path planning. As a Member engagement representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member engagement representative. You can explore the career advancement for a Member engagement representative below and select your interested title to get hiring information.