Role Description Overview

The Downtown Ambassador role is pivotal to ensuring a positive experience for tourists and locals in downtown Rapid City. This role is crucial in welcoming and assisting visitors by providing accurate and engaging information about the city and its surrounding areas. A Downtown Ambassador not only provides practical information about local amenities, accommodations, and transportation, but also engages with visitors on a personal level. This is a part-time position, working outdoors up to 20 hours per week, beginning in May and ending in September.

Key Qualifications

The Downtown Ambassador embodies a flexible, creative, and entrepreneurial spirit, showcasing a deep-seated passion for downtown Rapid City. Demonstrating a capacity for independent work, the Downtown Ambassador excels in the outdoors, interacting with the public. Strong customer service skills create a welcoming atmosphere, while knowledge of Rapid City enhances your ability to guide and inform. In essence, you present a holistic approach to the role, combining communication skills, adaptability, independence, and a genuine connection to the community and values central to Downtown Rapid City’s mission.

Key Responsibilities

● Maintain a working knowledge of public and private attractions and recreation areas, highways, transportation systems, events, weather conditions, and accommodations in the Rapid City and Black Hills area.

● Provide a knock-your-socks-off customer service experience; receive and interact with visitors of downtown Rapid City forging an amazing memorable experience.

● Develop custom visitor information as needed, such as itineraries, weather information or driving directions.

● Maintain relationships with businesses in the Downtown Business Improvement District.

● Act as additional surveillance for the Rapid City Police Department, Rapid City Fire Department, and downtown businesses.

● Assist in the Rapid City Visitors Center as needed and other projects as assigned.

Organizational Values Alignment

The Downtown Ambassador is expected to exemplify Downtown Rapid City’s organizational

values as follows:

● Earn Trust - Do what you say you’ll do. Be respectful. Create a safe, inclusive workspace for all.

● Adapt - Embrace change. Be willing to pivot. Stay fluid. Stretch. Adjust for success.

● Be Best-In-Class - Execute thoughtfully. Hustle. Prioritize to maximize. Grow. Deliver knock-your-socks-off service.

● Commit To Transparency - Lead with honesty. Answer questions directly. Share information quickly. Display radical integrity.

● Embody Passion and Positivity - Share your passion. Have a ridiculously sunny attitude. Take pride in your work.

● Communicate The Sh*t Out of Everything - Don’t let things fester. Be quick to clarify. Embrace friction. Stay open. Give others the benefit of the doubt.

Role Requirements

Essential job functions required for this role are as followed:

● Ability to communicate effectively and courteously in a professional manner

● Ability to lift and carry objects up to 30 pounds frequently

● Ability to walk and stand for extended periods of time

● Ability to sit and squat

● Ability to hear and see

● Ability to stay alert at all times

● Ability to be in attendance on a daily basis and to arrive promptly for the start of the workday

● Ability to work flexible hours including evenings and weekends

● Ability to pass a drug test

● Ability to submit to a background/credit check

EEO Statement

Downtown Rapid City provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Types: Part-time, Seasonal

Pay: From $15.00 per hour

Expected hours: 12 – 30 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Schedule:

• 4 hour shift
• Evenings as needed
• Evening shift
• Monday to Friday
• Morning shift
• Nights as needed
• Weekends as needed

Work Location: In person