This is the job description for F & B OUTLET SUPERVISOR.
Job Title: F & B Outlet Supervisor
Department: Food & Beverage
Company: Dimension Development
Reports To: Director of F & B and/or F & B Manager
Supervises: Greeter/Seater/Cashier, Server, Busser/Utility, Room Service Server, Runner, Bartender
Job Purpose: To supervise and coordinate activities of F & B outlet and staff to provide fast and courteous service to guests.
Job Responsibilities:
1. Schedules dining reservations and arranges parties or special services for guests.
2. Greets guests, escorts them to tables, and provides menus.
3. Adjusts complaints of guests.
4. Assigns work tasks and coordinates activities of outlet staff to ensure prompt and courteous service to guests.
5. Inspects outlet serving stations for neatness and cleanliness, and requisitions table linens and other outlet
supplies for tables and serving stations.
6. May interview, outlet candidates, train outlet staff, schedule work hours and keep time records of outlet
workers.
7. May assist in planning menus, prepare beverages and expedite food orders.
8. May collect payment from guests and total receipts at end of shift to verify sales and clear cash register.
9. Rewards associates who use their empowerment to meet or exceed guest expectations.
10. Other duties as assigned.
Job Skills:
1. Speak clearly.
2. Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted
service.
3. Perform a variety of activities, changing activities often and sometimes without notice.
Job Qualifications:
Education: HS Diploma or equivalent
Experience: One year experience as cashier, two years experience as a server, and one year in direct sales or the
retail trade; OR, an equivalent combination of experience.
Licenses/Certifications: TIPS Certification and Food Safety Certification
Management Activities:
X Interview, select and train associates
X Set and adjust associates’ rates of pay and hours of work
X Direct the work of associates
X Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in
status
X Handle associate complaints
X Discipline associates
X Plan the work
X Determine the techniques to be used
X Apportion the work among associates
X Provide for the safety and security of the employees or the property
X Monitor or implement legal compliance measures
X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time
associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing ,
advancement, promotion or any other change of status of other associates are given particular weight.
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical, visual and working requirements:
X Stand for long periods of time
X Walk extended distances
X Lift/carry 6-25 lbs.
X Able to work overtime and irregular hours
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.