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Position Summary:

• The Care and Service Case Management Coordinator is responsible for providing integrated support, advocacy, and coordination of care from engagement to post-discharge for clients and families in a integrated setting. The position will facilitate activities to recruit, engage, and retain clients and families in program activities and services.

Job Duties:

• Screen, assess, and evaluate clients’ economic and psychosocial needs.
• Provide outreach to clients to facilitate their engagement in services and offer additional support so they can engage in treatment and live successfully in the community.
• Connect clients to community services, including medical, behavioral, residential, entitlement, and/or any other needed services per interdisciplinary care plan.
• Coordinate care planning with other providers of services/resources to ensure goal-directed, collaborative care (including care transitions).
• Provide education on the client’s physical and/or mental health condition(s) and ways to live a healthy life.
• Provide coaching and recovery support, especially on issues of self-advocacy, linkage to aftercare, wellness self-management, medication adherence, smoking cessation, entitlements, and daily living activities.
• Accompany clients to medical and/or other appointments to facilitate their engagement and follow through as needed.
• Assist clients with connecting to services via in-person or telehealth.
• Maintain documents, records, statistics, and other related reports in an organized, timely, and accurate manner in accordance with policy and procedure.
• Function as a resource to team members on community partners/services.
• Complete training and maintain proficiency with de-escalation and crisis intervention techniques.
• Establish and maintain positive working relationships with others, both internally and externally.
• Work cooperatively and effectively with others to foster teamwork, set goals, resolve problems, and make decisions.

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong critical thinking skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to adapt in a rapid change environment.
• Regular and predictable attendance, and promptness for work.
• Commitment to uphold the mission, vision, and values of Lutheran Family Services.
• Support Lutheran Family Services in the organization’s objective to be a diverse, equitable, inclusive, and accessible workplace.

Position Competencies:

• Empathy
• Helping Others
• Critical Thinking
• Organizational Skills
• Relationship Builder

Education and Experience:

• High school/GED plus two years of post-secondary education required. Bachelor’s Degree in Social Work or another related field preferred.
• At least two years of knowledge, familiarity, and/or experience in case management services.
• Bilingual in English and another language preferred. Desired languages mirror our client populations and may include Spanish, Arabic, and/or Kurdish.
• Demonstrated skills and competencies to work with individuals regarding a variety of behavioral health needs.
• Knowledge of the functions and services of community organizations and related human services.

Physical Requirements:

• Hybrid work environment (in office and remote).
• Will provide services in a field setting.
• Valid driver’s license, liability auto insurance, and ability to drive personal vehicle for work.
• Travel to various locations to support client services, as needed and as applicable by region.
• Laptop and company-issued cell phone.
• Must be able to work a flexible schedule, including evenings and/or weekends (as needed).
• Occasional lifting of office items no more than fifty (50) pounds.

Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Case management: 2 years (Required)

Ability to Relocate:

• North Platte, NE 69101: Relocate before starting work (Required)

Work Location: In person