Who is KDInfotech?

KDInfotech offers small and medium sized businesses solutions and support with all aspects of their infrastructure nationwide. We develop, manage, and partner on projects such as, application support, network administration, communication systems, and workstation performance. We like to call ourselves IT Partners that will come in and help in any situation necessary. As a fast growing successful company, we are redefining how tech support benefits our clients.

A Day in the Life of a Technical Writer 

KDInfotech’s Technical Writers work closely with the software and infrastructure teams to gather requirements for creating documentation on development plans, architect guides, and policies and procedures. They develop documentation according to FDA and ISO regulations and ensure that the quality of the documents is in compliance with their allocated departments. Technical Writers will gain working knowledge of a life science environment, this position is allocated for one of our biggest BioTech clients in Menlo Park. This position is open for a fully remote option. 

Our clients team is a small group of pioneering software technical writers in a highly-regulated and fast-paced environment. We are looking for a writer to help us support our compliance efforts and to provide useful documentation for our software engineers, product and project managers, and clinical professionals. In this role, you will write software development plans, architecture guides, and procedures using documentation tools to review, route, and publish content.

Who should apply 

If you have been working in the Life Sciences, Biotechnology, Pharmaceutical, and Manufacturing industry in IT Operations, we encourage you to apply. A competitive candidate will have the prior experience working with different departments, developing number of documents that assist with Policy, Procedures, User Guides, and have a good understand around best practices when developing technical documentation. 

Responsibilities

• Create software documentation including development plans, architecture guides, user guides, and various procedures for software development under FDA and ISO regulations.
• Collaborate with subject matter experts (SMEs), support teams, and quality personnel to ensure the accuracy and quality of documents.
• Help create and maintain software documentation best practices, standards, and templates.
• Participate and assist writers in collaborative content review sessions.
• Help manage an internal glossary, style guide, and wiki.
• Track your work using Jira, an issue-management tool.
• Use an electronic document management system to route, review, and store documentation.
• Develop a working knowledge of laboratory procedures, diagnostic assays, genomic sequencing, clinical trials, laboratory automation, and bioinformatics data analysis.

• 1-2 years experience documenting software development, preferably in a regulated industry, such as healthcare or life sciences
• Technical writing skills with experience creating documents, such as plans, design specifications, and user guides
• Demonstrated grammar and editing skills for technical content
• Excellent attention to detail, balanced with the ability to calibrate the level of detail to the target audience
• Familiarity with quality assurance concepts for regulated industries
• Experience managing documentation projects independently and as part of a team
• Experince with following QMS processes
• Experience working with the Google suite (Drive, Docs, Sheets, etc.) preferred
• Experience working with the Microsoft 365 suite (especially Word and Excel) preferred
• Experience using the Veeva document management system preferred
• Experience using the Jira issue-management tool preferred
• Experience using the Confluence wiki tool preferred

Why work for KDI? 

KDI offers leading edge benefits to all of our team members that include but are not limited to; 

Unlimited PTO and Sick days

PPO and HMO options for Medical Benefits

Dental and Vision Benefits 

401k Match

Cell phone reimbursement options