Who we are

JAMS is a Creative Youth Development Program with a vision to create positive change in our community by developing tomorrow’s problem solvers, creative thinkers, and innovative leaders. Our goal is to establish trust, cultivate creativity, and develop leadership. We offer Film, Dance, Music, Visual Arts, Technology Club, Taekwondo, and Academic Enrichment. Instructors inspire Jacksonville’s talented inner-city youth and young professionals to become their wildest dreams. Daily activities promote exploration into the world of creative thinking. 

Our Mission 

“To empower the creative leaders of tomorrow.”

Our Vision 

Jacksonville Arts & Music School is a Creative Youth Development Program with a vision to create positive change in our community by developing tomorrow's problem-solvers, creative thinkers, and innovative leaders. 

Our Philosophy 

Build it, and they will come. Build it right, and they will stay. Perception precedes reality, and they will treat it as they see it.

As a member of the Jacksonville Arts & Music School, the Operations Manager will play a critical role ensuring staff and creative instructors have the necessary tools and resources to drive student impact and operational excellence. Reporting directly to the Director of Operations, the Operations Manager is responsible for the day-to-day site operations including providing top-notch customer service as well as managing IT, facility maintenance, and operational systems to ensure site-wide goals are met. S/he will be responsible for tracking all expenses in a timely and accurate manner to ensure optimal use of resources that JAMS comes in at or under budget.

This position plays an important role in ensuring our site is effective and intentional by planning ahead, anticipating challenges, coordinating resources, and supporting site development, which is central to JAMS’ strategic plan for increased diversity and creativity in leadership. The ideal candidate is a creative problem solver and strategic thinker with a passion for relationship development.

Jacksonville Arts & Music School is a Creative Youth Development Program with a vision to create positive change in our community by developing tomorrow’s problem-solvers, creative thinkers, and innovative leaders.

Responsibilities

Site Operations

• Manage relationship with building management to proactively address issues in a timely manner and ensure that the program(s) run efficiently and effectively.
• Manage supply ordering in a timely manner to ensure staff have the materials they need to be successful.
• Understand & Manage policies and procedures of office space to ensure consistent organization and cleanliness.
• Manage office vendor services and relationships.
• Assist with facility rental coordination
• Support office emergency preparedness
• Coordinate and monitor the quality of the outsourced services related to JAMS operations, including meals, student transportation, instructor and leadership transportation, lawn maintenance, daily cleaning, facility maintenance and repairs.
• Assist with the facilitation of JAMS after school program based around creativity.

Site Information Technology

• Serve as an Information Technology Services (ITS) site point, working closely with IT contractors to ensure that staff and creative instructors are properly equipped to deliver high-quality service.
• Manage distribution, repair, and maintenance of all technology and equipment; Maintain accurate records.
• Troubleshoot issues as they arise (computers, accounts, printers, fax machines, desk phones, cell phone, building fobs, keys, projectors and A/V needs).

Additional Site Support

• Support operations of JAMS site to ensure staff have the information, materials and supplies necessary to provide excellent service 
• Promote JAMS through positive relations with community, businesses, parents and students.
• Perform other duties as assigned.

Qualifications

• 2 years relevant experience in non-profit, operations, finance, IT, education or related fields
• JAMS experience preferred (Volunteer and or other support staff)
• Strong attention to detail with a focus on results and process
• Exceptional organization and project management skills
• Savvy with an interest in technology
• Strong track record of learning new technology systems and tools quickly
• Able to work effectively under pressure, handle competing priorities and respond to short deadlines with a team and independently
• Excellent customer service skills; able to balance own projects against the needs of others
• Sets high expectations for self and others with a positive can-do attitude
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.); experience with SharePoint a plus

• Experience with and commitment to community service, national service and/or the development of young people as leaders

Additional Qualities Needed

• Desire to Learn: JAMS has a unique service model and organizational culture. Successful applicants have substantial experience and a track record of success in the above areas. Additionally, applicants should be willing and eager to continue to learn and be self-aware of the changing environment for continued professional growth and development.

• Communication:Applicants must convey thoughts clearly and concisely and can simplify the complexity of information. Listens well and asks good questions. Communicates well verbally and in writing, tailoring communication for the audience and situation.

• Executes to Results:Holds self-accountable, sets high expectations for self and others with a positive can-do attitude. Acknowledges and corrects mistakes. Tracks and communicates progress, including potential delays, promptly. Is proactive in addressing issues with an appropriate level of urgency and finding new ways of providing support.

• Problem Solving and Resilience: Successful applicants are tenacious and flexible in the face of challenges. They look beyond the obvious and don’t stop at the first barrier. They identify the information needed to solve a problem, link decisions to potential consequences and know when to escalate or seek guidance.

• Relationship Development:Approachable and friendly. Actively seeks feedback and to understand other perspectives, interests, and concerns. The applicant adapts approaches to different people and situations.