Recent Searches

You haven't searched anything yet.

1 Job

SET JOB ALERT
Details...
IUOE Training & Education Center
Crosby, TX | Part Time
$27k-36k (estimate)
4 Months Ago
Front Desk Agent
$27k-36k (estimate)
Part Time | Education & Training Services 4 Months Ago
Save

IUOE Training & Education Center is Hiring a Front Desk Agent Near Crosby, TX

PRIMARY OBJECTIVE:

To provide consistent, accurate, and exceptional guest services to program/training attendees and department representatives.

RESPONSIBILITES:

· Acquires expert knowledge of Center and in-house facilities to respond to guest questions in this area required.

· Ability to resolve guest issues or problems quickly and decisively.

· Has a thorough knowledge of the front office systems including MAESTRO, Shift Notes, Microsoft Word, Excel, Outlook, telephone system, and fax/copier.

· Ability to shuttle attendees to/from both Houston Airports, around the training center campus or as directed by management.

· Keeps immediate supervisor and department heads promptly and fully informed of all challenges or unusual matter of significance coming to his/her attention so prompt, corrective action can be taken when appropriate.

· Ensures the hygiene, cleanliness, maintenance, and appearance of the Reception/Lobby areas.

· Reviews all group folios and takes necessary action on any requirements assigned to the Front Desk.

· Works closely with housekeeping department to meet demands of anticipated guest arrivals and departures, control room status and availability. Assures that the Housekeeping Report(s) are received daily, properly checked and filed for history/reference.

· Greet guests and make them feel welcome in the Training Center.

· Participates and executes any Guest Service duties and functions to ensure a smooth operation including driving shuttle passage van.

· Properly handles all guest and/or department mail, messages and packages.

· Participates and communicates matters relating to guest, employee, and building security.

· Performs security rounds/property walks (as directed by immediate supervisor) to lock, secure, and observe the building.

· Answers telephones with standardized greeting and handles callers’ requests promptly and effectively (i.e. transfers callers to the correct department). Asks questions, takes accurate notes, and communicates information to departments as needed.

· Handles guest complaints and concerns promptly and professionally. Follows-up on guest complaints and concerns in timely manner (via email, phone or in person).

· Communicates all maintenance or other issues to the immediate supervisor and other department heads as needed.

· Communicates important information and shift related notes to co-workers.

· Displays a warm and professional demeanor towards fellow employees, guests, superiors, and subordinates.

· Complies with all safety standards and procedures.

· Complies with all service standards and procedures of the department and IUOE Training Center.

· Attends all designated department and Training Center meetings.

· Performs all other task as requested.

Job Type: Part-time

Pay: $15.95 - $16.43 per hour

Expected hours: 24 per week

Benefits:

  • Paid time off
  • Retirement plan

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • Weekends as needed

Work setting:

  • In-person

Application Question(s):

  • Are you aware you will be responsible to shuttle attendees to/from both Houston Airports, around the training center campus or as directed by management?

Experience:

  • Customer Service: 1 year (Preferred)

License/Certification:

  • Driver's License (Required)

Work Location: In person

Job Summary

JOB TYPE

Part Time

INDUSTRY

Education & Training Services

SALARY

$27k-36k (estimate)

POST DATE

02/26/2023

EXPIRATION DATE

10/11/2024

HEADQUARTERS

CROSBY, TX

SIZE

<25

FOUNDED

2018

CEO

DEBBIE ROBERTS

REVENUE

<$5M

INDUSTRY

Education & Training Services

Related Companies
Show more

The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.

Pinnacle
Full Time
$28k-37k (estimate)
6 Days Ago
MASTERS Taekwondo Academy
Full Time
$28k-37k (estimate)
2 Months Ago

If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

12/11/2021: Atlanta, GA

A Front Desk Agent ensures customers receive the best service possible from the property.

02/10/2022: Fayetteville, AR

Some front desk agents served a hotel associate apprenticeship.

01/05/2022: Albany, GA

The front desk agent can check different guest queries, they can check different problems and various complaints.

12/01/2021: Richmond, VA

The front desk agent can also post charges towards a guest account.

01/11/2022: Cleveland, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

12/09/2021: Johnstown, PA

Desk Clerks typically study at similar levels compared with Front Desk Agents.

02/05/2022: Portland, ME

Make checklists and to-do lists.

11/30/2021: Saint Paul, MN

Seek Out Hospitality Skills Training Opportunities.

01/27/2022: Pensacola, FL

Finally, Add A Summary Or Objective Statement.

01/17/2022: Fort Worth, TX

Step 3: View the best colleges and universities for Front Desk Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College