The Company

Home with Dignity provides end-of-life care for dogs and cats across the United States. Our Veterinarians are end-of-life, comfort-oriented care experts and have unique expertise in end-of-life processes, which they provide in the comfort of our clients' homes. Our team consists of several Care Coordinators, and our HQ team includes our Manager of Operations and Director of Operations. We are growing and therefore seeking two Regional Operations Supervisors to join our team.

With a focus on holistic care, collaborative teams, and compassionate end-of-life services, we prioritize excellence and innovation. Join us in shaping the future of pet care with our dedicated and supportive team.

Our Ideal Candidate has a background in veterinary leadership, strong communication skills, collaborates well within a team and possesses a compassionate and empathetic approach to end-of-life services. The Regional Operations Supervisor will perform a cross-functional role within our network and will oversee the daily operations of our Care Coordinators and DVMs within our network. They will work closely with various teams within our parent company CareVet HQ team, including People & Culture, Recruiting, Strategic Growth, and Financial Operations. They will report directly to the Manager of Operations for Home with Dignity.

Specific Responsibilities

• Oversee daily clinical operations
• Care Coordinator recruitment, onboarding, and training
• Handle and perform Care Coordinator tasks as needed
• Train DVMs on platforms
• Handle setup for new DVMs
• Assist in new market setup
• Responsible for market performance and research
• Identify areas for improvement
• Handle DVM schedules
• Crematory setup for new markets and DVMs
• Managing patient medical records and ensuring the highest quality of accuracy
• Scheduling needs for staff and doctors
• Promotes and helps ensure a patient centered environment
• Facilitates resolutions for client problems that cannot be resolved by doctors or staff
• Other duties as assigned

Skills and Qualifications

• Bachelor’s degree preferred but not required
• Experience in the veterinary industry required
• 2 years as a Hospital Manager or Lead Veterinary Technician
• Strong time management skills
• Verbal and written communication skills
• Ability to work in a high-growth environment
• Must reside in the Greater St. Louis area

Benefits

• Best-in-class health, vision, and dental insurance
• Short-term and long-term disability
• Life insurance
• 401k with match
• HSA and FSA
• Generous PTO
• Mental health resources
• Free CE opportunities
• And more!