Job Summary

Do you genuinely enjoy meeting with people around the world on daily basis? Are you passionate about creating unforgettable memories for guests? Are you curious about different culture? If your answers are a big “Yes”, we’ve got the perfect job for you! Hyatt Centric Fisherman’s Wharf has been welcoming guests from all around the world since 1990. We are very proud to provide the best vacation/conference experiences for our guests. Please join our fabulous Front Desk team to be part of this exciting journey. Since hotel business is 24/7, you need to be able to work early mornings, afternoons and nights including weekends and holidays. We are looking forward to hearing from you!

Responsibilities

QUALIFICATIONS:

• The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

  The minimum qualifications for this position are:

  • High school degree or equivalent
  • Strong computer skills, prefer Opera experience
  • Pleasant telephone demeanor
  • Ability to handle stressful situations in a calm, professional manner
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Must have the ability to work a varied schedule that may include evenings and weekends

RESPONSIBILITIES:

• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Interacting with hotel associates in a professional manner, assisting other departments with necessary information
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Routing inbound calls on the switchboard and assisting callers with inquiries as needed
• Providing callers with accurate information on hotel facilities and services
• Supporting Bell & Valet per business needs
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Managing and resolving all guest complaints and compliments in a professional and courteous manner 

Property Details

Chic Hotel In San Francisco’s Waterfront Neighborhood

Hyatt Centric Fisherman’s Wharf is centrally located near San Francisco landmarks including Pier 39, Ghirardelli Square, and the historic network of cable cars. Venture out to the Golden Gate Bridge and beyond from your convenient accommodations in Fisherman’s Wharf.

What Travelers Love:

• The unbeatable location: Right in the heart of Fisherman’s Wharf, close by to San Francisco’s top attractions
• Eclectic rooms: Decorated with a nod to the nautical neighborhood surrounding the hotel
• Lounge by the pool: Soak up the California sunshine at the heated courtyard swimming pool
• Stylish dining options: Savor the flavors of San Francisco by Brick & Beam’s fireplace
• Elegant events: More than 19,000 sq ft of meeting and event space for large conferences and weddings

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Compensation Min

Compensation Mid

Compensation Max