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Represents the hotel to the guest throughout all stages of the guest experience at the hotel, before during, and after the stay, and is able to deliver superior customer service at every touchpoint.
The position requires great customer service skills. Can upselling and cross-selling to guests and potential guests and attempting to making the sale. Learning and following phone scripts, guest check-in experience, guest check-out experience, and guest issue process.
OPERA POS system preferred but will train.
Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel.
Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest safety and security, and maintains and supervises access to safe deposit boxes. Must be sales-minded.
Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
Can provide information for area attractions, shopping, and dining to guests staying at the hotel and can provide directions.
Reports to: Front Office Manager
Duties and Responsibilities:
Requisites
Education: High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
Experience: Previously worked in delivering customer service. Computer skills are required including typing. Previous hotel-related experience a plus.
OPERA POS system experience preferred
Physical: Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Schedule:
Work setting:
Education:
Experience:
Work Location: In person
Full Time
$31k-41k (estimate)
06/01/2024
09/27/2024