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Department: Adoptions Hours: 40 hrs./week includes
weekends
FLSA Classification: FT non-exempt Reports To: Adoption Program Manager
Starting Pay: $16.50-18.00 DOE
SUMMARY
The Adoptions Counselor is charged with handling all functions at the front desk of the animal shelter including
adoptions, both on and off-site, and for ensuring quality customer service for external and internal customers.
Counselors facilitate appropriate adoptions by understanding the needs of animals in the adoption program and
matching them with prospective adopters; this includes preparing animals for adoption, interacting with customers,
screening potential adopters, explaining organization philosophies, policies and procedures, providing general
information and preparing necessary paperwork.
In addition to adoptions, a large portion of their time is spent handling other front desk duties such as intake of stray
animals, animal surrenders, transfers, assistance with lost pets, processing occasional cremation requests, promoting
and processing training class registrations and gratefully accepting donations. The Adoption Department works closely
with the Behavior and Training Department, Shelter Medicine, Foster Department and volunteers.
DUTIES AND RESPONSIBILITIES
Adoption Counselor Page 1
Rev: May 2024
Adoption Counselor Page 2
Rev: May 2024
disqualification.
Work environment: The employee is generally working in a shelter environment and will be exposed to moderately
loud noise levels (such as barking dogs, ringing phones), cleaning agents, bites, scratches, and animal waste. There is
possible exposure to zoonotic diseases.
NOTES
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job
at any time and the employee is expected to adhere to all company policies. The above information is representative
of the work performed in this position, however it is not all-inclusive. The omission of a specific duty or responsibility
does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.
I have read and understand this explanation and job description and am able to perform all duties contained herein.
____________________________________ _____________________________________
Employee Name Manager Name
____________________________________ _____________________________________
Signature Signature
____________________________________ _____________________________________
Date Date
Adoption Counselor Page 3
Rev: May 2024
Full Time
$43k-56k (estimate)
05/26/2024
07/24/2024
humanesocietysonomaco.org
Santa Rosa, CA
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