Haven Hot Chicken (HHC) is looking to hire a General Manager to open our newest location in Middletown, CT. We want a passionate, dedicated, and enthusiastic leader who wants to get in on the ground floor and be a General Manager at HHC. HHC strives to bring the best possible guest experience while delivering the best Hot Chicken and Not Chicken that the world has ever seen!

Your Impact

• Delivering operational excellence by coordinating with your fellow Store and District Leadership Team members to deliver quality food and great experiences across all areas of the restaurant.
• Lead the creation of high-performance teams, identifying leaders for both Front of House and Back of House operations.
• Maintaining Haven Brand and Service Values to ensure the culture outlined in our Brand Values. 
• Inspiring vision, coaching, and holding people accountable to HHC’s high standards.
• Deliver profitability through resource management and implementing procedures to reduce costs, increase productivity, & promote sales.
• Maintaining a work environment that ensures inclusivity and promotes food & team safety.
• Increase overall restaurant results, working cross-functionally when needed.
• Being connected to your fellow Store Leadership Team members through leading weekly meetings, and maintaining communication channels.

Responsibilities

The General Manager (GM) at Haven Hot Chicken has four key areas of responsibility, encompassing the overall mission of running a successful location that delivers a great experience and a high quality product for all guests. The GM will be responsible for a variety of tasks including overall accountability for the full operations of the location. 

Staffing & Scheduling

• Staff Management
• Managing Hiring Ads
• Review Applicants
• Schedule & Attend Interviews
• Make Hiring Decisions
• Follow through with Employee Onboarding process with Toast Payroll
• Performance Counseling
• Rewards & Recognition
• Separation & Unemployment Claims
• Schedule Management
• Update and publish schedules on a weekly basis 
• Time clock entry management

Teaching & Training

• Team member onboarding & training
• Routine team member check-ins on a quarterly basis
• Leadership development for location managers

Sales & Inventory

• Oversee ordering, par management, and inventory levels alongside the management team
• Update & manage production pars, daily sales numbers, and key metric tracking
• Catering communications & execution planning

Operations & Continuous Improvement

• Floor management during scheduled shifts
• Weekly payroll & cash management
• Ad hoc & routine full team communications
• Bookkeeping & accounting liaison 
• Oversee store readiness for key inspections
• Perform routine maintenance reviews and manage routine 3rd party vendors servicing the location
• Run weekly manager’s meeting

 Day In The Life

• Monday- Sunday availability | 50-55 hours/week | General Managers ideally have two days off per week.
• Anticipated schedule: closing 1-2 nights per week (1 pm to 9:30/10:30 pm).
• Weekly Store Leadership Team Meeting Mondays at 3:00pm.
• Time Expectations: During the training period (8 Weeks) you will accelerate through all roles. within the restaurant before progressing to the different responsibilities of the General Manager. As you see how all of these pieces fit together, you will learn how to think and what to look for when it comes to running all aspects of the operation.

Compensation and Job Benefits

• PTO - 2 Weeks Paid Time off (Non-Consecutive weeks)
• Sick Time
• Health Care Plan
• 401K
• Quarterly Bonus Plan
• Discounts - 20%
• Shift Meal - $12/day worked