1 Job
Holiday Inn Hurstbourne is Hiring a Front Desk Agent Near Louisville, KY
Qualifications
The ideal Guest Service Representative candidate will preferably have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment
We are looking for positive, upbeat individuals who can deliver total guest satisfaction
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to handle stressful situations in a calm, professional manner
Pleasant telephone demeanor
Must have the ability to work a varied schedule that may include evenings, nights, and weekends
Hospitality – We’re passionate about delivering exceptional guest experiences
Integrity – We do the right thing, all the time
Productivity
Dependability
Customer Focus
Responsibilities
As a Front Desk Associate you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements
Checking guests in and out of the hotel in a efficient, courteous and professional manner
Ensuring that special requests are noted and fulfilled
Communicating with all departments regarding in house VIPs and any special requests/needs
Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
Informing guests of hotel services, features and room amenities
Providing information and/or answering questions about local area attractions and things to do
Assisting guests with travel and activity arrangements prior to their arrival
Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
Answering the telephone in a professional manner and assisting guests with any questions, directions, etc
Managing and resolving all guest complaints and compliments in a professional and courteous manner
Maintaining an up to date working knowledge of all property amenities as well as any special events
Closing and securing the property at the end of the business day
Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity and closing all accounts in preparation for the new business day
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Job Summary
Part Time | Full Time
$26k-35k (estimate)
04/19/2023
07/16/2024
The job skills required for Front Desk Agent include Guest Service, Communication Skills, Planning, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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