The Holiday Inn & Suites in La Crosse is looking for a wonderful individual to join our awesome front desk team.

What’s the job? The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day:

· Be the warm welcome that kicks off a memorable guest experience

· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

· Handle cash and credit transactions

· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes

· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

· Take pride in your appearance and place as a brand ambassador

· Always know what events and activities are on the day’s schedule

· Jump into other ad-hoc duties when your colleagues need your help

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Why do you feel you are the best candidate for this position?
• Are you able to work 4pm to 12am?

Education:

• High school or equivalent (Preferred)

Work Location: In person