5 Hi Tech, Inc. Jobs near me
Hi Tech, Inc. is Hiring a Technical Support Specialist Near New York, NY
A successful candidate:
- Takes initiative, is proactive and self-motivating;
- Strives for excellent communication with clients and team members;
- Thrives in the face of uncertainty, excited to create solutions;
- Enjoys a non-traditional (and lately virtual) office setting;
- Is an excellent problem solver;
- Effectively communicates complex ideas or topics to a non-technical audience;
- Takes initiative and self-motivating;
- Has a strong internal locus of control;
- Believes in consistent professional development and growth;
- Is highly-likable; and,
- Is well versed in all things IT and tech-related, with a wide breadth of knowledge across software, hardware, networking, and security disciplines.
- Providing desktop support (macOS, Windows, and Chrome OS);
- Onboarding and offboarding of clients' team members - in a friendly, professional, and sensitive manner;
- Managing vendor relationships (and performing contract reviews);
- Configuring and administering SaaS applications (e.g., G Suite, Dropbox, Slack, Jamf, Atlassian Suite, 1Password, OneLogin, Active Directory, etc.);
- Managing licenses and performing account recertifications;
- Researching best-in-class hardware, software, peripherals (and interoperability, in a constantly changing landscape), and providing recommendations in terms of good, better, and best;
- Procuring hardware and software;
- Performing device enrollment and asset management;
- Creating/maintaining processes and documentation;
- Installing and configuring AV equipment for video conferencing;
- Running, terminating, testing network cabling, and implementing and configuring network hardware;
- Reverse-engineering existing hardware/software implementations;
- Analyzing existing technology-related pain points and providing effective and budget-conscious recommendations and reasoning to our client's management team;
- Providing detailed, accurate, and timely reporting of work completed for client deliverables.
- Bachelor's degree
- 2 years of post-collegiate technical experience
- Extremely detail-oriented
- Ability to project manage complex, nuanced efforts from start to finish
- Proven ability to work successfully with limited supervision
- Ego-less personality with excellent teamwork and communication skills
- High empathy and bedside manner for/with end-users
- Ability to explain complex technical ideas to a non-technical audience
- Ability to deep-dive into research and find fixes when faced with unfamiliar technical hurdles or blockers
- Perseverance, resilience, and scrappiness in the face of challenges
- Ability to work effectively whether on-site, on the go, or remotely
- Ability to work in varying office cultures and able to blend in and work quietly and discreetly (when needed)
- Deep knowledge of Google Workspace (G Suite for Business)
- Experience implementing and administering MDM systems (Kandji, Jamf, Mosyle, etc.)
- Understanding of ISP and networking hardware (modems, firewalls, switches, access points) along with concepts such as DNS, DHCP, VPN, and TCP/IP protocols
- Experience with planning and deploying ethernet cabling, networking hardware, and related infrastructure
- Ability to troubleshoot Wi-Fi and wired network connectivity and to improve overall network performance and security
- Experience deploying and operating a variety of video conferencing solutions
- Understanding of basic audio hardware (mics, mixers, etc.)
- Knowledge and understanding of interoperability (and limitations of), all common digital and analog cables and interfaces (Ethernet, HDMI, USB-C, DVI, etc.)
- Must be trustworthy and able to maintain the confidentiality of all sensitive client data (able to sign NDAs as required)
- Ability to effectively and accurately use a tape measure, hand tools, a power drill, and be comfortable on a ladder
So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!
The ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.
We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package (including employer-match for our 401(k), four weeks of PTO, fully company-paid life insurance, and primarily company-paid health, vision, and dental insurance*). We have a continual performance development process, with frequent opportunities for merit-based raises and performance-based bonuses.
- Medical, Dental, Vision, Life, and Long Term Disability Insurance benefits are provided to employees, and Hi! Tech covers the majority of the cost of premiums. Hi! Tech partially funds coverage for dependents.
Job Summary
Full Time
Building Construction
$102k-127k (estimate)
06/09/2024
08/08/2024
PUNTA GORDA, FL
<25
2014
LESLIE OWENS
<$5M
Building Construction
Related Companies
The job skills required for Technical Support Specialist include IT Support, Active Directory, Initiative, Communication Skills, Communicates Effectively, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
Similar Jobs
Popular Articles
