Are you looking to join an AMAZING organization whose philosophy it is to partner with its employees to direct and coordinate the organization’s goals? Would you want to collaborate as a member of a team characterized by dignity, honesty, courtesy, respect, and equitable treatment? Do you desire the opportunity to broaden your experience as a professional, challenge yourself personally, and advance your career at your pace? Want to work with a management team who supports, recognizes, and appreciates you for a job well done?

At Girl Scouts of Historic Georgia, Inc., we recognize and acknowledge that our employees are our greatest asset. We are totally committed to hiring the best people, providing opportunities to develop their talent to their fullest potential, and rewarding outstanding performers. At Girl Scouts of Historic Georgia, we are committed to living out our mission of building up girls with COURAGE, CONFIDENCE, and CHARACTER to make our local communities and the world a better place.

To do that, Girl Scouts of Historic Georgia starts with BELIEVING in the power of girls. Our Girl Scout Leadership Experience is a one-of-a-kind leadership development program for girls, with proven results. It is based on time-tested methods and research-backed programming that help girls take the lead—in their own lives and in the world.

Facilitated by our Girl Scout Leadership, we CONNECT with communities in over 125 counties throughout Georgia (122 counties), Alabama (1 county), and South Carolina (2 counties). We partner with multiple charitable organizations to work together in support of individualized needs of those local communities.

Want to GET INVOLVED with your local community? Want the opportunity to pursue your dream job? Want to make a difference in your world? Join our amazing team at Girl Scouts of Historic Georgia.

Girl Scouts of Historic Georgia offers a competitive salary and benefits like, Medical, Dental, Vision, Short/Long Term Disability, Critical Illness, Life and more. To eligible employees, we offer paid vacation, parental leave, sick days, and holidays, as well as a 401(k)-retirement plan.

POSITION SUMMARY

The Membership Support Manager will be responsible for the support of new and existing troop and service area team members. Provide excellent customer service through phone, email and in-person meetings, delivery or promotion of Girl Scout training opportunities, and support of the Girl Scout Leadership Experience to volunteers. The Membership Support Manger will be responsible for retaining girl and adult membership within assigned geographic areas.

ACCOUNTABILITIES

· Implements membership strategies to achieve the council’s goals for girl and adult membership in local area.

· Responsible for the implementation of the annual membership renewal process and meeting the overall council retention goal.

· Serves as the primary council contact for all troop and service area team members in local aera.

· Promotes the use of the Girl Scout Leadership Experience through the Volunteer Toolkit.

· Develops and implements a yearly plan for service area.

· Collaborates with local membership team to develop strategies to reach regional membership goals.

· Collaborates with Director of Volunteer Development to ensure troop team volunteers are trained.

· Collaborates with Membership Recruitment Manager and Program Manager to ensure girls on the waiting lists for assigned service areas have resources for a Girl Scout Leadership Experience opportunity such as service area events, council-wide events, regional events, service area day camp, or council-wide camp.

· Collaborates with Membership Recruitment Manager to ensure newly formed troops have an appropriate meeting location and the essential resources needed for the first meeting.

· Coaches service area team members to problem-solve and resolve conflicts within the service area as they arise.

· Collaborates with other council departments to assure continuity through recruiting, training, developing, recognizing, and supervising service area team members.

· Monitors troop and service area bank accounts. Conducts bank account audits, as necessary.

ACCOUNTABILITIES

· Collaborates with Membership Onboarding Manager to ensure girls and adults have been assigned to the proper volunteer roles and girl opportunities.

· Establishes regular one-on-one meetings with service area managers.

· Coordinates and plans one-on-one meetings with service area managers. Conduct wrap-up conversations following the service area team meeting.

· Attends service area monthly meetings as needed.

· Provides high quality customer service to both internal and external customers through timely, responsive action related to tasks and cases assigned, phone and email communication and in-person meetings. Support the Girl Scout brand by using tools and resources as designed to provide a smooth customer experience for both new and renewing volunteers and caregivers.

· Other duties as assigned.

QUALIFICATIONS AND EDUCATION

· Bachelor’s degree preferred or equivalent work experience.

· Minimum of 2 years’ experience in communications or related field.

· Possess excellent organizational, written, and oral communication skills.

· Ability to maintain accurate records and data.

· Initiative-taking with proven people skills.

· Accepts and promotes the values of the Girl Scout Promise and Law.

· Models’ behavior consistent with the principles of inclusiveness, the Girl Scout Mission, Promise and Law and the values of the Girl Scout organization.

· Be a role model for girls.

· Working knowledge of Salesforce and Windows Office products preferred.

· Prior experience in sales, marketing, customer service, community relations, or other relevant area is preferred.

Employee Role in Fund Development and Membership:

Girl Scouts of Historic Georgia staff members will have an active role in the Council's fund development and membership efforts, as set forth by the CEO.

In addition, as an employee, you are a representative of GSHG, and people form their impressions of the Council, in part, based on their interaction with you. Every personal contact is with a current or potential donor to or member of the Council and, thus, these impressions can influence their actions.

Employees also can play a more active role in fund development and membership by being alert to opportunities to identify potential new donors and volunteers.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Communication skills: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Columbus, GA: Relocate before starting work (Required)

Work Location: In person