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Come Join our Winning Team!
We have been a locally owned, and family-operated dealer group since 1964 representing Ford, Chevrolet, Chrysler, Jeep, Dodge, RAM, Freightliner, Western Star, Hino, and Isuzu across several states!
We put our employees first who then treat our customers like family investing in your future to ensure success!
SUMMARY
Sells and schedules needed service work in the service department.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
Schedules service appointments. Obtains customer and vehicle data before arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on the repair order.
Test drives the vehicle with the customer to confirm the problem or refers to the test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Obtains customer's signature on repair order; provides the customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus, and pricing guides up-to-date.
Explains completed work and all charges to customers.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for bodywork, informs customers if work is needed, and provides an estimate for bodywork.
MARGINAL DUTIES
Marginal Duties include the following. Other duties may be assigned.
Advises customers on the care of their cars and the value of maintaining their vehicles following manufacturers' specifications.
Establishes "promised time." Checks with the dispatcher, if necessary.
Implements and maintains a service marketing program.
Implements a quality control process to eliminate comebacks.
Supervises all cleaning and prepping of new and used vehicles.
Maintains a professional appearance.
Keeps work area clean.
LANGUAGE SKILLS
MATHEMATICAL SKILLS
REASONING ABILITY
CERTIFICATES, LICENSES, REGISTRATIONS
Must obtain and maintain any certificates, licenses, and registrations as required by the Dealership.
Must maintain a valid Driver's License that meets dealership insurability requirements.
PHYSICAL DEMANDS
Ability to be on feet up to four hours at a time with no restrictions.
Ability to stand/sit with no restrictions.
Ability to enter/exit and operate a motor vehicle with no restrictions.
Ability to lift up to 40 pounds at one time with no restrictions.
Other duties may be added as required.
Valley Truck Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All qualified applicants are given equal opportunity and selection decisions are based on job-related factors.
Valley Truck Centers is a Drug Free Workplace
EOE/DFWP
Benefits:
Job Type: Full-time
Day Shift : 8:00 AM - 5:00 PM tentatively
EOE / DFWP
Job Type: Full-time
Benefits:
Day range:
Shift:
License/Certification:
Ability to Commute:
Work Location: In person
Full Time
$86k-120k (estimate)
03/09/2024
07/06/2024
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