General Summary:

Position is part-time. 25-29 hours per week.

Hours are 11:30am-5pm M-TH and 11:30am-4pm Friday's.

Not eligible for benefits. PTO hours will be given.

A non-exempt, clerical position responsible for answering and transferring phone calls in a prompt, courteous, and professional manner. May also be responsible for registering and making appointments for patients and other reception duties.

Essential Job Responsibilities:

Promptly and professionally answers telephone calls. Routes calls appropriately to the proper staff member, offering voice mail, paging, or redirection of calls as needed.

Greet and register patients for office appointments while creating a friendly and welcoming environment.

Collect and verify demographic, insurance and guarantor information.

Collect co-payments and payments due on account.

Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues.

Process release of information requests for patients, Attorneys, payments for submitted claims and for other health care associates as needed while ensuring HIPAA compliance.

Scanning external medical records as needed.

Other duties as assigned.

Education: High school diploma.

Experience: Preferred 1-2 years of office experience in an appointment registration position, preferably in a medical practice setting.

Other Requirements: None

Performance Requirements:

Knowledge:

Knowledge of medical practice protocols related to registering patients and terminology

Knowledge of manual/computerized scheduling systems

Knowledge of EPIC system, preferable

Knowledge of customer service principles and techniques

Skills:

Excellent interpersonal and communication skills

Exceptional phone manner

3. Attention to detail

Abilities:

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

Ability to analyze situations and respond appropriately.

Ability to read, interpret and apply policies and procedures.

Equipment Operated: Standard office equipment with emphasis on computer hardware and software as well as telephone—computers, fax machines, copiers, printers, scanners, telephones, etc.

Work Environment: Medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting.

Mental/Physical Requirements: Mostly sedentary with some standing, walking, reaching.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• EPIC: 1 year (Preferred)
• Phone Operator: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person