The Employment Counselor will advise customers on such matters as job search methods and job interview process; review and analyze customer information through records, tests and interviews; conduct counseling interviews with customers; describe, explain or answer inquiries concerning eligibility, procedures and benefits related to agency programs; maintain liaison with public and private organizations; compile occupational, educational and other information; and perform related work as required. The basic purpose of this work is to assist customers in determining and achieving individual vocational, educational and/or training goals.

Duties and Responsibilities:

• Conduct RESEA reviews which include intensive one-on-one career action plan and job search review.
• Advises customers, on such matters as job search methods, job interview process and/or dealing with social problems to motivate customers and to recommend specific courses of action to prepare customers for employment and/or training opportunities.
• Reviews and analyzes customer information through records, tests and interviews to appraise interests, aptitudes, abilities and personal characteristics, to determine eligibility for agency programs and services and to determine the most appropriate individual vocational, educational and/or training goals based on customer needs and available services.
• Conducts comprehensive assessment of each customer including utilizing labor market information and resume review to determine marketability and to develop a career action plan.
• Work with customers to identify training needs, participate in a team approach in determine the customers suitability for participation in WIOA and TRADE funded training programs.
• Oversee a complex and extensive case load which involves maintaining ongoing customer contact (minimum of 30 days) to determine progress of job search and/or training until the customer has found employment.
• Assist in the certification of eligibility for customers to enroll into WIOA, TRADE, National Emergency Grants and specialty funded services when needed. Verifies all documents/records to ensure the justifications are properly contained for monitoring and compliance with the DOL regulation and Agency policies and procedures.
• Conducts counseling interviews with customers to guide them, to suggest approaches and to assist them in achieving occupational, educational or vocational goals according to agency guidelines.
• Compiles occupational, educational and other pertinent information to assist customers in determining vocational and educational interests and goals.

Preferred Qualifications:

• Bilingual English/Haitian Creole preferred
• Strong presentation skills
• Knowledge of the principles and techniques of counseling for vocational guidance and job placement.
• Knowledge of interviewing techniques.
• Ability to gather information through questioning and observing individuals.
Ability to communicate effectively in oral and written expression.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!