ElectionSource is Hiring an Equipment Support & Testing Technician Upper Peninsula & Northern Mi Near Marquette, MI
Equipment Support & Testing Technician – Upper Peninsula & Northern MichiganElectionSource is searching for a positive, creative, detail-oriented person with technical experience for the position of Equipment Support & Testing Technician for the Upper Peninsula & Northern Michigan. This position is responsible for providing customer service, election equipment testing and maintenance. Additionally, this position offers sales opportunities for ElectionSource products and services, with commission. This is a full time salaried (plus commission) position, and includes the following benefits; Vacation & Holiday time off, Health Insurance, Dental Insurance, a matching 401K plan, and use of a company cell phone & vehicle or mileage. Responsibilities
Service and Maintenance of Voting Equipment in our facility and in the field
Testing Voting Equipment at client locations
Supporting Sales and Coding Department when needed
Handling support calls from clients
Proactively provide support to resolve customer product & service requests, and coordinating effective and appropriate solutions to meet customer needs
Process product & service orders based on the customer needs, requirements, warranties and/or customer contract
Collaborate with customers, and internal departments to provide timely and accurate information and feedback on improving end-user functionality
Work with ElectionSource management team on implementing State of Michigan Bureau of Election updates and certifications
Travel to Clerk Association Meetings
Other assigned responsibilities as needed or required
Qualifications
Associate’s degree or higher preferred, but not required
Business experience involving customer service or technical support
Knowledge and understanding of the elections industry preferred, but not required (we will train)
Strong IT skills, both software and hardware
Excellent verbal and written communication skills along with good presentation skills
Strong organizational skills including multi-tasking and time management
Ability to establish and maintain business relationships with customers
Ability to analyze problems and identify potential solutions and preventive measures
Willingness to travel up to 50% of the time
Capability to work longer hours during election time
Good driving record
Positive attitude
Self-starter
Benefits
Pay: Starting $40,000.00 to $45,000 per year, Commissions
401(k)
Paid time off
Bonus pay
Health Insurance
About ElectionSource Leading the nation in Election Experience; with over 3,000 customers across the world ElectionSource is a leader in the election industry; providing turnkey election services, support and products. Our experienced staff has over 150 years of combined experience in conducting elections. Our service and support are second to none. We have over 1,000 election related products available including voting booths, ballot bags, election signs and more. ElectionSource provides services such as software development, election coding, support, preventative maintenance and ballot production to county, state, local governments, unions, tribal and fraternal organizations.
ElectionSource is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.