• Manage day-to-day operations of service department in the NYC Metro and NJ area
• Field incoming calls/customer inquiries from current customers and prospects, while maintaining superior customer service
• Field incoming emails or texts from internal team members
• Dispatch via email and/or phone Service Technicians, as service requests are received
• Maintain the Service Technicians daily schedules
• Debrief customers after completion of each call (if necessary)
• Schedule and dispatch servicemen to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Create and track service calls
• Coordinate with mechanics, supervisors, sales team, customers to resolve problems, requests for service
• Coordinate and communicate with parts vendors for pricing and parts needed by technicians, and arrange install of parts to the location
• Maintain service reports and logs
• Prepare in advance daily work schedules, such as tune-ups, Installs, inspections, etc.
• Prepare and/or receive work orders to and from servicemen
• Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Maintain customer database with current information using SAP.
• Use telephones, emails, or text messages to contact employees and customers
• Assist with coordinating vehicle maintenance
• Manage productivity of Service Technicians
• Other duties and responsibilities, as assigned
• Bilingual English/Spanish

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday

• Customer Service: 1 year (required)
• Dispatching: 1 year (preferred)

• Bilingual: Spanish (preferred)

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