Job Summary:

DCRC is seeking a dedicated, full-time Crisis Case Manager to join our Crisis Services team to provide services to victims of Domestic Violence, Sexual Assault, and Human Trafficking.

As a Crisis Case Manager, you will play a pivotal role in assessing bio-psychosocial needs, offering essential information and referrals to clients and their families, and formulating safety plans. Your expertise will be pivotal in identifying, addressing, and resolving possible or actual client crises through effective crisis intervention and emotional support. You will collaborate with internal and external community partners and social agencies to provide comprehensive assistance to clients, while adhering to the highest ethical standards.

Organization

Durham Crisis Response Center: Domestic and Sexual Violence Services is the result of the merger of two long-standing community agencies that together served the Durham community for over twenty years: Rape Crisis of Durham (RCD) and the Orange-Durham Coalition for Battered Women. In February 2001, the Boards of both agencies voted to create one comprehensive agency to provide domestic and sexual violence services. Planning for the merger began in 1999, and the Boards finalized the merger on October 15, 2001. Durham Crisis Response Center (DCRC) is now the only agency in Durham dedicated to providing advocacy, shelter, and support services to victims of domestic and sexual violence. Our goal is to ensure every victim is a survivor.

Supervisory Responsibilities:

• N/A

Duties/Responsibilities:

· Operate and provide support for the 24-Hour Crisis Line.

· Conduct thorough follow-up on crisis line calls as required.

· Complete comprehensive intakes to gather essential client information.

· Develop and implement safety plans during crises and pre-planning stages.

· Offer hands-on assistance to clients on a walk-in basis, addressing their crisis and ongoing needs.

· Utilize case management tools to deliver effective crisis intervention.

· Participate in the Staff on Call rotation to ensure continuous support.

· Provide after-hours hospital accompaniment as needed.

· Engage actively in monthly community meetings to foster collaborative relationships.

· Contribute to quarterly all-staff meetings to enhance team cohesion and knowledge sharing.

· Establish and maintain strong relationships with external community agencies to leverage available resources for client needs.

· Identify, address, and resolve client crises through intervention, emotional support, and resolution planning.

-Other duties as assigned by supervisor.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Education and Experience:

· Bachelor’s degree in social work, Psychology, or a related field.

· Minimum of 1 year of hands-on experience providing services to victims of domestic and sexual violence.

· Master's degree and proficiency in bilingual communication are preferred.

Join our team of dedicated professionals committed to making a positive impact on the lives of individuals facing crisis situations. If you are driven by empathy, equipped with crisis intervention skills, and eager to collaborate with a supportive team, we invite you to apply. Help us uphold the highest standards of care and ethical conduct as we work together to provide vital support to those in need. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• serving victims of domestic and sexual violence: 1 year (Required)

Work Location: In person