Position: Full Time
Job Title: Community Outreach & Training Manager
Reports to: Director of Community Outreach & Education
Supervises: N/A
Location: Cleveland, OH
DigitalC is a leading nonprofit technology social enterprise headquartered at the MidTown Tech Hive in Cleveland, Ohio's Hough neighborhood. Our journey began in 2015 with a singular focus: bridging the digital divide through digital skills training. Over the years, we have evolved into a dynamic force, refining our vision and mission to lead the way in ensuring an equitable digital future. Our vision is bold yet powerful: we aim to change the world one connection at a time. We achieve this by providing superior internet access, fostering accessible community spaces, and delivering tailored technology training. At the heart of our mission is the deployment of a premier, state-of-the-art network that is not only affordable and reliable but also sustainable. We are on a mission to bridge the digital divide-for good.
Job Summary:
As the Community Outreach & Training Manager, you will play a pivotal role in enhancing DigitalC's impact within the community through strategic outreach and educational initiatives. This role involves direct interaction with the community to promote digital inclusion and literacy, manage our educational programs, and support our premier internet service, Canopy. You will be instrumental in planning and executing events, workshops, and training sessions that align with our mission to bridge the digital divide.
Responsibilities:

• Build and maintain relationships with members of the community to enhance the mission of DigitalC.
• Plan, develop, implement, and organize events to advance the mission and goals of Click
• Organize community outreach programs and coordinates special events that will influence and promote Click and meet Click's annual goals.
• Use social media to coordinate community relations.
• Distributes various content pieces that promote DigitalC services with an emphasis on Click .
• Creates and shares relevant Click content with the Marketing & Communications team
• Plans, coordinates, and executes special events as assigned
• Teach digital literacy courses, covering topics such as Computer Fundamentals, Internet Basics, Microsoft Suite, Google Suite, correspondence, and communication.
• Conduct interactive workshops on various subjects like health, education, wellness, and employment at MidTown Tech Hive and other assigned community locations.
• Evaluate the digital literacy skills and knowledge of learners, tailoring training sessions accordingly.
• Staff community digital clinics to address technology questions and concerns.
• Provide individual guidance through one-on-one and small group support for grasping digital concepts or using specific software/tools.
• Create and submit weekly attendance reports for all community class sites.
• Input data accurately into weekly reports for connection and reach reports.
• Facilitate digital literacy training for CMHA residents, collaborating with the CMHA Digital Inclusion Administrator.
• Collect survey data from learners for class planning and learning outcomes.
• Work closely with team members to update and enhance content for ongoing training.
• Attend relevant community events, providing information on Canopy, Click, and TechHive events.
• Receive referrals through UniteUs and follow up with clients to meet their internet service and training needs.
• Attend community partner meetings, contributing to the success of quarterly education and training goals.
• Performs other related duties as assigned.

Qualifications/Skills:

• Bachelor's degree in Education, Marketing, or related field.
• At least two years of work in a field related to the company preferred.
• Excellent written and verbal communication skills.
• Strong presentation skills.
• Proficient with multimedia training platforms and methods.
• Ability to design and implement effective training.
• Extremely proficient with Google Suite, Microsoft Suite, and related program software.
• Excellent customer service skills.
• Experience with database management.
• At least two years of teaching experience.
• Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to drive to community/offsite locations for training sessions and events.
  • Ability to lift up to 15 pounds at times.
• Other Requirements:
  • Valid Driver's License and Transportation.

Benefits

• Generous Medical, Dental, Vision, Life insurance benefits for full-time employees
• 401(k) opportunity with company match for full-time employees
• Paid Time Off (PTO)
• Paid Holidays
• Company gatherings and learning opportunities

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.
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