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Group Services Manager
Position Reports To:
Direct Supervisor: Managing Director
Position Purpose and Objectives
Under broad supervision of the Box Office Manager, the Group Services Manager is responsible for generating sales of theatre and dining packages to meet and exceed the goals set by Drury Lane Theatre and Events. This position will work with former and existing clients, providing excellent customer service that will establish strong relationships resulting in repeat visits and bookings to Drury Lane. Identifying new leads, the Group Sales Manager will educate potential customers on our products and services to create new connections and income streams. Duties include, but are not limited to, completing sales and contract agreements; maintaining and exceeding pre-set sales goals and determining future goals; working with Marketing team to create assets to promote group sales; working with Martinique Drury Lane for the food and beverage portion of group sales; leading the group services department in a positive and supportive manner; executing customer service to the high standards and expectations of Drury Lane Theatre and Events.
Essential Job Functions
· Pursuing new business for Drury Lane Theatre and Evetns and identifying opportunities to acquire new leads, which includes but not limited to making cold calls, and attending events.
· Working with Marketing team to send targeted mailings & e-mail blasts throughout the season to increase sales.
· Make phone calls and send emails to follow up brochure and other mailings as well as e-mail blasts.
General Job Functions
Supervisory Responsibilities
· One full time Group Services Associate or two part time Group Services Associates
Experience and Knowledge Required
· High school diploma or equivalent required, Bachelor’s degree in Business preferred
· Direct sales experience required- minimum of 2-3 years, Group or Event Sales preferred
· Previous administrative and customer service experience - 2 year minimum
· Proficient in all Microsoft Suites and Google Suites required
· Experience with ticketing and/or Ticketmaster Archtics preferred but not required
· Experience with Theatre from a front of house capacity preferred but not required
Working Conditions and Requirements
· Ability to stand or walk for 2-4 hours.
· Work is normally performed in a typical interior/office work environment.
· Must be available to work nights, weekends and holidays.
· Must be fully vaccinated against Covid 19
· Must have reliable transportation
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
Experience level:
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Education:
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License/Certification:
Ability to Relocate:
Work Location: In person
Full Time
$119k-163k (estimate)
04/05/2024
08/01/2024
drurylane.com
Villa Park, IL
50 - 100