POSITION: Program Manager – HS QM/ HIPAA Compliance Officer

Full-Time

DEPARTMENT: MH/DS

TROY A. WOOD HUMAN SERVICES COMPLEX, FRANKLIN, PA

PAY GRADE: HUMAN SERVICES EXEMPT PAY GRADE 2

$49,334.34/yr.

STEP PLAN: HUMAN SERVICES STEP PLAN - GREEN

Successful completion of training requirements provides pay increases at 18, 36 and 54 months!

OVERALL OBJECTIVE OF JOB

The overall objective of this position is to direct the Performance Measurement and Quality Management frameworks of the Venango County Human Service System as determined by the Human Services Administrator. This entails working with both county and provider staff to develop and maintain performance measurement/quality management systems that comply with existing and future federal and state regulations affecting the operation of Human Services within the county. This position also implements and monitors the County’s responsibilities under Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH) and any updates, upgrades, revisions or modifications to those acts.

ESSENTIAL FUNCTIONS OF JOB

1. Establishes county-wide performance measurement and quality management systems that integrate state quality assurance / improvement mandates with county services delivery efforts.

a. Works to ensure that each program develops/maintains a quality management framework and quality committees comprised of key stakeholder groups to include consumers, family members, advocates, providers, community partners and County staff.

b. Co-Facilitates, along with System Program Managers, meetings of quality committees, i.e., Recovery Implementation Team, QA/QI Council, EI QM Committee.

c. Works with stakeholders to identify performance outcomes and indicators, ensuring that the state’s priority outcomes are included.

d. Develops mechanisms for collecting data consistent with the sources recommended for each indicator.

e. Works with stakeholders to develop performance improvement plans and monitors progress of these plans on a regular basis.

f. Serves as the primary contact and monitors the contracts of the Consumer-Family Satisfaction Team (C/FST) and the Independent Monitoring for Quality (IM4Q) program. Attends regional and statewide meetings and trainings related to these programs.

g. Analyzes data and prepares reports of findings for a variety of audiences including the MHDS Advisory Board.

h. Provides technical assistance to contract providers in the development of provider-specific performance measurement and quality management programs.

i. Interprets laws, regulations, policies and procedures as related to the management of the county quality management framework.

j. Develops program policy related to the county quality management framework and trains/updates same in accordance with new regulations and processes.

k. Works in conjunction with County Human Services staff in conducting annual Advisory Board reviews and provider monitoring, including updating survey tools, writing reports, and monitoring plans of correction if necessary.

l. Conducts Provider Qualification for ID providers assigned to Venango County.

m. Acts as employment lead for both the ID and MH programs.

n. Acts as lead for the Supports Coordination Organization’s qualification and monitoring processes.

2. Manages, implements and monitors the County’s practices and responsibilities related to the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH).

a. Investigates all complaints of HIPAA and HITECH violations.

b. Investigates all breaches of the county policies regarding those federal regulations.

c. Reports all findings to the appropriate department head and to the Director of Human Resources for possible disciplinary actions.

d. Coordinates and facilitates HIPAA training to all county employees within the level of their involvement with this federal legislation/ regulation.

e. Develops program policy related to HIPAA and HITECH and trains same in accordance with new regulations and processes.

f. Performs continual policy development and upgrades of that county policy in keeping with Federal regulation changes.

g. Initiates, facilitates and promotes activities that foster privacy awareness within the county and related entities.

h. Coordinates with the county offices re: procedures for documenting and reporting self-disclosures of any evidence of HIPAA / HITECH privacy violations.

i. Conducts annual analysis to HIPPA / HITECH processes for performance improvement purposes.

OTHER DUTIES OF THE JOB

1. Attends and facilitates training, and other meetings as required.

2. Represents Venango County on task force committees and at public meetings.

3. Performs other job-related work as required.

4. Performs specific department functions as assigned.

SUPERVISION EXERCISED

Supervises and trains professionals and sub-professionals in the principles associated with performance measurement, quality management and HIPAA compliance. Supervises the Service Information Officer and Human Services Program Specialist.

SUPERVISION RECEIVED

Receives instruction and guidance from the Human Services Administrator.

WORKING CONDITIONS

1. Works indoors with adequate workspace, lighting, temperatures, and ventilation.

2. Works with average indoor exposure to noise, but subject to frequent disruptions and stress.

3. Normal indoor exposure to dust/dirt.

4. Works in conditions of potential outbursts or disruptive behavior of clients.

5. Travels frequently during all seasons and is exposed to outdoor elements, including snow and icy roadways.

6. Works frequently outside the office and is exposed to above average dust/dirt/odors and smoke.

7. Periodically works beyond normal work hours.

PHYSICAL AND MENTAL CONDITIONS

1. Must possess the ability to record, convey and present information, explain procedures and follow instructions.

2. Must be able to sit and/or drive for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching as necessary to carry out essential duties of job.

3. Dexterity requirements range from simple to coordinated movements of fingers/hands, feet/legs, torso necessary to carry out duties of job.

4. Sedentary work, with occasional lifting/carrying of objects with a maximum weight of ten pounds.

5. Must be able to cope with the physical and mental stress of the position.

6. Must be able to physically and mentally react quickly in the event of a disturbance or physical outbreak.

7. Must be able to pay close attention to details and concentrate on work.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. Must be able to speak and understand the English language in an understandable manner in order to carry out essential job duties.

2. Must possess considerable knowledge of the principles and practices of performance measurement, quality management and HIPAA regulation/ compliance.

3. Must have considerable knowledge of the principles and methods applied to the collecting, reviewing, analyzing, and interpreting statistical data.

4. Must have considerable knowledge of modern office management methods.

5. Must be able to plan, organize and direct the work of others.

6. Must be able to comprehend program goals, objectives, and operations and to relate them to administrative analysis.

7. Must possess knowledge of the current social, economic, and health problems and resources as they relate to the field of developmental impairment.

8. Must possess knowledge of the basic principles and methods involved in working with mentally disabled adults and children.

9. Must be able to exercise judgment and discretion in applying and interpreting departmental policies and procedures.

10. Must be able to establish and maintain effective working relationships with other administrative officials and the public.

11. Must be able to express ideas clearly and concisely both orally and in written form.

12. Must possess the ability to maintain confidentiality in regard to client information and records.

13. Must have transportation available and a willingness to travel for work-related job duties.

QUALIFICATIONS

EDUCATION/EXPERIENCE

Bachelor’s degree in social science or social welfare field and 4 years of related human service experience; or Bachelor’s degree in an unrelated field that includes at least 18 credits in the social science or social welfare field and 5 years of related human service experience; or Master’s degree in social science or social welfare and 2 years of related human service experience; or Bachelor’s degree and at least 2 years of work experience as a Program Specialist; or other combination of education and work experience, related to human services, to meet parallel qualifications.

Clearances:

• Must obtain Act 151 PA Child Abuse History Clearance and Act 34 PA State Police Criminal Clearance within thirty days of employment. These clearances must be updated every two years.
• Must obtain FBI Clearance only once.
• Copies of all clearances will be forwarded within thirty days to the Human Resources Department to be filed in personnel folder.

HOW TO APPLY

All interested, qualified county employees should contact Human Resources at 814-432-9578. An internal job posting/bid application is required.

DEADLINE TO APPLY: FRIDAY, JUNE 14, 2024 BY 4:00 PM

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

**DRUG-FREE WORKPLACE**

APPLICANTS WHO REQUIRE SPECIAL ACCOMMODATIONS DUE TO A DISABILITY SHOULD CONTACT 814-432-9578 FOR ASSISTANCE.

Job Type: Full-time

Pay: $49,334.34 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: In person