POSITION: Scheduling Representative

DEPARTMENT: Call Center

REPORTS TO: Call Center Supervisor

Job Summary: This individual is responsible for scheduling all patient appointments with necessary physician in a professional and courteous manner, ensuring the patient feels welcome to the practice and continues coming here to receive top quality care.

Education and Experience:

• High school diploma.
• Basic typing, English and mathematical skills.
• Medical and/or computer experience.
• Bilingual (preferred)

Essential Skills and Abilities:

• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service and communication skills.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Empathetic personality giving attention to patients’ needs and concerns.
• Strong organizational skills with attention to detail.
• Respectful treatment of patients

RESPONSIBILITIES:

1. Appointment Scheduling

• Reviews the schedule status daily for the remainder of the week and the following two weeks.
• Schedules all appointments with the appropriate physician to ensure top quality care to patients.
• Confirms appointments daily.
• Cancels and reschedules appointments, as necessary; follows-up on no shows.
• Monitors and modifies the physicians’ daily schedules.

2. Miscellaneous Duties

• Types physician dictation.
• Assists in general office duties and other duties, as required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person