Coldwell Banker Island Vacations is a premier Vacation Rental Management company looking for a Guest Relations Representative to help service our resort properties. We are looking for a dynamic individual who can excel in a fast paced and quickly changing industry. We provide competitive pay, excellent benefits, and opportunity for REAL growth.

Duties to include:

• Pre arrival checks for each home
• Contact with the guest before, during and after the stay
• Anticipate needs and wants of the guests PRIOR to arrival by reviewing reservation requests are engaging with guest before arrival
• Resolve issues such as maintenance, housekeeping, disturbances, etc.
• Replace home inventory items as needed
• Other duties, as assigned

Our Ideal Candidate:

• Strong communication and writing skills
• Computer and email skills are essential
• Understanding of local culture, activities and history is a plus
• Be OBSESSED with the details

Requirements:

• Must drive to homes/condos along the north shore, so applicants must have a valid driver’s license, reliable transportation and be comfortable driving significant distances
• Hospitality or related customer service experience preferred
• Must be available to work weekends and holiday

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Preferred)

License/Certification:

• Hawaii Driver's License (Required)

Ability to Relocate:

• Hanalei, HI: Relocate before starting work (Required)

Work Location: In person