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The City of Naperville’s Police Department seeks full-time 911 Telecommunicators to work in our Emergency Communications Center to receive and evaluate 911 and non-emergency calls for service for Police, Fire, Emergency Medical Service (EMS) and other assistance; triage and prioritize those requests for service to the public in life-safety situations; and dispatch and coordinate appropriate responses to high-risk, high-stress operations.
Telecommunicators receive and evaluate 911 and non-emergency calls for service for Police, Fire, Emergency Medical Service (EMS) and other assistance. Specific duties include triaging and prioritizing requests for service to the public in life-safety situations; providing safety/life-saving instructions; dispatching and coordinating appropriate responses to high-risk, high-stress operations; maintaining contact with response units; entering and maintaining warrants and hot files in state/federal law enforcement databases; monitoring alarms and other ancillary systems; and performing a variety of general support duties related to public safety communications.This position involves regular and irregular work and shift rotations necessary in a 24 hours/day, 7 days/week, 52 weeks/year environment (weekends and holidays included). You may be required to work an unscheduled shift with little notice. You must be able and willing to work any of the three shifts.
To qualify for this position, you must possess a high school diploma (or equivalent) and have at least one (1) year of experience in a job affording contact with the public. As they are critical to job success, the ability to maintain composure and use sound judgement in high-stress situations while handling various responsibilities simultaneously is also required. Preferred candidates will possess previous experience in receiving and processing calls and/or dispatching in a law enforcement or fire agency environment, and/or familiarity with computer-aided dispatch (CAD). An associate’s degree is also preferred.
Full Time
$40k-51k (estimate)
05/18/2024
07/14/2024
The job skills required for 911 Telecommunicator include Law Enforcement, CAD, Emergency Medical Services, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a 911 Telecommunicator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by 911 Telecommunicator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for 911 Telecommunicator positions, which can be used as a reference in future career path planning. As a 911 Telecommunicator, it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 911 Telecommunicator. You can explore the career advancement for a 911 Telecommunicator below and select your interested title to get hiring information.