Salary: $16.00 - $19.03 Hourly
Location : Montanoso Recreation - 25800 Montanoso Drive Mission Viejo, CA
Job Type: Hourly, Seasonal and/or Temporary
Job Number: 2324-38
Department: Recreation and Community Services
Division: Recreation
Opening Date: 05/10/2024
Description
City of Mission Viejo Invites Applications for
COMMUNITY SERVICES LEADER - RECREACTION CENTERS
$16.00 - $19.03 per hour
OPEN UNTIL FILLED

The City of Mission Viejo seeks qualified candidates to serve as our next Community Services Leaders to provide excellent customer service to our Recreation & Fitness Center members. Candidates will assist with working at the front desk, answering questions from the public. checking in players for courts and programs, and booking reservations.
There are three (3) current Community Services Leader vacancies within the Recreation & Community Services Department to work opening and closing shifts depending on the needs of the Montanoso and Sierra Recreation and Fitness Centers.

Community Services Leaders are considered Hourly, Seasonal, and/or Temporary employees, and are not part of the competitive service. Incumbents will work a flexible part-time schedule, with an average of 10 to 12 hours per week, with increased scheduling during peak workload periods, but less than 1,000 hours during assignments through the fiscal year starting July 1st and ending June 30th.

Recreation Centers are open Monday through Friday, 5:30 a.m. to 8:00 p.m.; Saturday from 7:00 a.m. to 7:00 p.m.; and Sunday from 7:00 a.m. to 5:00 p.m. These positions may be rotated through Recreation & Community Services facilities. The schedule may vary depending on the needs of the City. The eligibility list established for this current recruitment may be used to fill future Community Services Leader vacancies.

Examples of Important and Essential Duties

Your impact

1. Open, close, and secure facilities at prescribed times and check for safety and maintenance concerns; maintain all amenities and operations of the recreation centers; including providing good customer service that will help create memorable experiences for patrons that visit the facilities, attend special events, and book the recreation centers for parties at either Montanoso or Sierra Recreation Centers.
2. Ensure a safe environment for staff and participants and maintain responsible operations of the recreation centers and programs at all times; make regular rounds to all areas within the facility to ensure that activities are conducted safely and appropriately.
3. Respond to all injuries and assist in immediate first aid and proper emergency procedures; maintain Red Cross certifications to respond to land and water emergencies and maintain familiarity with Emergency Action Plans for both recreation centers.
4. Compile facility usage statistics and document all staff reports, facility issues, participant concerns, injuries, and incidents.
5. Provide positive public relations and policy education to facility patrons; resolve participant conflicts and disputes with tact and diplomacy.
6. Assist with facility reservations, including phone and front counter contact, registering patrons for classes and programs, processing receipts, and record keeping.

Applicants are encouraged to review the entire Community Services Leader job description by visiting the City's website at https://cityofmissionviejo.org.
Your Team
The members of the Mission Viejo Recreation and Community Services Department are passionate about increasing quality of life for our residents and members through Public Service, Integrity, Teamwork, Innovation, and Excellence. They are looking for someone with the same commitment to service and team spirit to join them.
Recreation and Community Services hosts dozens of programs, classes and special events throughout the year. The Department is passionate about engaging youth in sports, court programs and developing programs for every skill level to enhance quality of life.
IDEAL CANDIDATE

• Able to work a minimum of 10 to 12 hours per week which will include early mornings, evenings, weekends and holidays at a variety of City facilities;
• Possess excellent communication and customer services skills in person and over the telephone;
• Possess a general understanding of facility health and safety programs;
• Learn, understand and apply facility use policies and procedures; and
• Handle medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.

Job Related and Essential Qualifications
Knowledge of:

• Standard office practices and procedures, including the use of standard office equipment, basic record keeping, arithmetic, and computer applications related to the work.
• Pertinent administrative and departmental policies.
• Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
• Applicable safety precautions and procedures related to the program area (s) and facilities to which assigned.
• General principles of risk management related to the functions of the assigned area.
• English usage, spelling, vocabulary, grammar and punctuation.
• Safe driving principles and practices.
• Safe work practices.
• Safety principles and practices, including basic first aid and adult and child cardiopulmonary resuscitation (CPR) methods.

Skill in:

• Learning a basic computer system operation to enter and retrieve data for class registration and facility reservations.
• Working independently while supervising facilities and groups.
• Learning, understanding and applying facility and park use policies and procedures.
• Providing courteous assistance to facility patrons.
• Lifting and moving tables and chairs and arranging facilities for special events and/or meetings.
• Using English effectively to communicate in person, over the telephone and in writing.
• Gathering information and composing a variety of articles, news releases, and related materials on a range of recreational and community services issues.
• Researching and compiling data for special projects and various reports and assignments as required.
• Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Operating modern office equipment including computer equipment, software programs, and audio-visual equipment.
• Remaining flexible and adapting as job responsibilities change.
• Meeting the physical requirements necessary to safely and effectively perform the assigned duties.
• Working a varied schedule of hours, which may include early mornings, evenings, weekends, and holidays, at a variety of City facilities.
• Understanding and carrying out oral and written instructions.
• Maintaining facilities and equipment in a clean, safe and secure manner.
• Handling medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
• Operating a motor vehicle safely.

Experience and Training and License/Certificate
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to the completion of ninth (9th) grade, and one (1) year of experience in community services, cultural arts, and/or recreational activities for varying age groups, OR completion of at least twelve (12) units of college-level coursework in recreation, physical education or a closely related field.
License and/or Certificates:

• Applicants must be 15 years of age or older at the time of appointment for Community Services Leader. Applicants under the age of 18, that are required to attend school, must provide a California Workers Permit.
• Possession of, or ability to obtain, and maintain, a valid Standard First Aid Certificate is required within three (3) months of appointment.
• Possession of, or ability to obtain, and maintain, a valid American Red Cross or American Heart Association Automated External Defibrillator (AED) and Cardiopulmonary Resuscitation Certificate (CPR) for Infant, Child, and Adult, is required within three (3) months of appointment.
• Possession of, or ability to obtain, and maintain, a valid California Driver's License may be required.

No benefits available for this position.
01

Your responses to the following supplemental questions and your ability to follow instructions will be a primary tool in the evaluation of your qualifications for this position and will be used in conjunction with your application to evaluate your experience, knowledge and skills. Do not refer to your application and/or resume when completing these questions. Do you understand and acknowledge these instructions?

• Yes
• No

02

This is not a retired annuitant position as defined by CalPERS. Appointment to this position may require reinstatement from CalPERS retirement. Are you a CalPERS retiree?

• Yes
• No

03

Which locations are you interested in working?

• Montanoso Recreation & Fitness Center,
• Sierra Recreation & Fitness Center
• Both Recreation & Fitness Centers

04

Recreation Centers are open Monday through Friday, 5:30 a.m. to 8:00 p.m.; Saturday from 7:00 a.m. to 7:00 p.m.; and Sunday from 7:00 a.m. to 5:00 p.m. Please list the days and hours you are available to be scheduled, as seen in the example below: Availability: Mon - Fri: 6am to 1pm; Sat and Sun: all day
05

Please briefly describe your experience in the following seven (7) areas. Be sure to include your years of experience and where this experience was obtained: a. Greeting and assisting customers;b. Performing general office duties such as data entry, copying, and filing; c. Using Microsoft Office software such as Outlook, Word, and Excel; d. Taking reservations for classes and/or programs;e. Opening, closing, and securing facilities; f. Setting-up and taking down of tables, chairs, and equipment for classes, activities, events, and/or meetings;g. Cash handling; andh. Explaining facility use policies and procedures to facility users.
06

Describe your experience dealing courteously and effectively with the public. Include your definition of Excellent Customer Service and provide a clear example of when you provided such service.
07

Describe any experience you may have handling medical emergencies or injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
08

Possession of, or the ability to obtain and maintain a valid American Red Cross or American Heart Association Automated External Defibrillator (AED) and Cardiopulmonary Resuscitation Certificate (CPR) for Infant, Child, and Adult is required within three (3) months of appointment. Please identify which of the above certifications you currently possess, if any.
09

If none, are you able to obtain your required certifications within three (3) months of hire?

• Yes
• No

Required Question