Chapman Chevrolet is seeking an experienced Service Advisor to join our team and deliver exceptional service to every customer that entrusts us with their vehicle’s services. The Service Advisor helps customers understand their vehicle’s maintenance needs and is the customer’s main point of contact in the service department. This role collaborates with the team of technicians and reports to the Service Director.

What We Offer:

• Attractive commission pay plan with uncapped earning potential
• Company culture that reinforces professional development and training opportunities
• Become a valued member of a supportive team
• Affordable medical, dental and vision insurance
• Life insurance and disability coverage options
• Paid time off and holiday pay
• Company contributions into a 401(k) retirement plan
• Employee/family discounts on vehicle purchases and service
• Employee assistance program, volunteer opportunities and more!

Core Responsibilities:

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate regularly with technicians and parts associates to ensure timely completion of work
• Follow-up with customers on the status of their vehicle and satisfaction of service

Desired Qualifications and Experience:

• Previous automotive service advisor/writer experience is required
• Strong interpersonal and customer service skills, both in person and over the phone
• Good time management and organizational skills
• Demonstrated ability to achieve sales goals
• Must have a valid driver’s license and clean driving record
• Must pass a pre-employment background check and drug screening

Hours and Work Environment

Our Service Department is open Monday – Friday from 7AM to 6PM and Saturday from 7AM to 5PM. We ask that all applicants have the availability to work any of the days and times listed above. This is an onsite position, and requires working with customers in person and over the phone, and spending time outdoors in the Service Drive.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps.

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