Who We Are

CAC America Corporation was established in 1989 in Manhattan, NY as the American Subsidiary of CAC Holdings Corporation in Tokyo, Japan. Our core services are System development, System integration, and System operation. We are looking for a Junior SAP Helpdesk Engineer (Tire1) who is self-motivated, aspirational, and can work with teammates to provide technical support.

Job Types: Permanent, Full-Time (Non-Exempt)

Work Location:

Manhattan (Midtown), NY

Salary: Min: $50,000.00
Max: $60,000.00

Work Schedule: Mon-Fri 8 hours, Hybrid

Responsibilities

- Support users by troubleshooting Tier 1 technical issues related to SAP.
- Response to inquiries either in person or over the phone/email/chat.
- Escalate issues to team members, managers, and user companies Headquarters as needed.
- Provide technical training to users.
- Attend/coordinate meetings.
- Documentation for technical support (user manual, user announcement, procedures)
- Access to the ticket system to keep logs/search past logs.
- Data entry in Excel, aggregation, and analysis using functions and pivot Tables.

Qualifications

The ideal candidate will have prior experience with:
- Use of SAP as a power user (at least 2 years)
- Technical user support (at least 2 years)
- Office 365 (Excel: intermediate level)
- Fluency or business level in Japanese and English (and Spanish) languages.

Other requirements

- Strong problem-solving and analytical skills with the ability to clearly communicate and share solutions with fellow team members.
- Attention to details
- Maintains high ethical standards in the workplace.
- Performs special projects and other miscellaneous duties as assigned by superior.