Description

JOB SUMMARY: Completes intake referral process, benefits verification, coordinates with Community Liaison on obtaining necessary clinical documents, reviews Chronic Case Management Dashboard daily, contacts patients/caregivers regarding CCM and Home Health services, assists in uploading documents to EMR, sends out and uploads physician orders, creates admission packets as needed, clerical tasks as needed.

Essential Functions:

· Answers phones, receives all intake information/enters the appropriate information on the intake form.

· Takes telephone referral information if no nursing staff available and passes referral on to nurse as soon as possible.

· Handles all matters related to these referrals, with the exception of issues that require professional/clinical judgment.

· Advise Nursing Supervisor of all new cases to be filled.

· Documents and reports to supervising nurse when there is a change in client status, change in service requirement, change in employee assigned to case and reports any unsatisfactory performance.

· Participates in the evaluation of field staff in regard to punctuality, reliability, assignments and related matters.

· Telemarketing Agency services.

· Follows instructions, is punctual and attendance is acceptable.

· Cooperates with supervisor and with client/family.

· Is self-reliant and plans appropriately.

· Shows interest, asks questions and seeks information.

· Participates in QA program.

· Participates in in-service programs.

· Performs other duties as assigned.

Qualifications:

· High School graduate.

· A minimum of one (1) year working experience, prefer in health care setting.

· Excellent communication skills.

· Will have a criminal background check and any other required checks

PHYSICAL REQUIREMENTS:

· Ability to occasionally lift/carry 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.

· Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions.

WORK ENVIRONMENT: General Office

Caraday Healthcare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other characteristics protected by law.