Position Specifics

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Dealer Profile Administration (DPA) Code: Service Technician

Revenue Generating: Yes

Purpose

Responsibilities

? Performs diagnostics and repairs on John Deere equipment and technology

? Mentors Service Technician Trainees and Service Technicians

? Conducts or supports customer clinics

? Performs diagnostics and repairs in the field as required

? Accountable for billable time and assigned work orders

? Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information

? May participate in Service EDUCATE Training programs required for the development of skills and knowledge

? Operates and maintains vehicles, tools and equipment required to perform job responsibilities

? Maintains a clean work area and performs work in a neat and orderly fashion

? Follows all safety rules and regulations in performing work assignments

? Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

? Experience performing repairs and maintenance using special tools and equipment following

Technical Manual procedures on machines of the Technician’s specialty

? Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment

? Experience operating vehicles, tools, and equipment for diagnostic purposes