Job Description

Job Title Sorting Donation Attendant

Department: Thrift Store

Reports To: 

Sorting Manager

Summary:

Uphold Better Together Animal Alliance (BTAA) values and mission and assure high quality customer service through managing staff, volunteers and the functions of the sorting facility to ensure a highly effective team that supports an increase in donations and sales while keeping expenses to or under budget.

Essential Duties and Responsibilities:

Receive and sort donated goods.

Maintain product flow guidelines

Maintain production and donation logs

Manage garbage to reduce cost.

Maintain a clean, well-managed and safe work floor and work space.

Self-starter with ability to problem solve.

Is comfortable driving and has the ability to operate a 15-20 ft. box truck is preferred.

Work hard in a fast-paced environment.

Communicate regularly with sorting supervisor to ensure a cohesive team.

Understands of the importance of the donor process and how it supports the mission.

Follow all policies and procedures.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Oral Communication – Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings.

Written Communication- Writes clearly and edits work for spelling and grammar, able to read and interpret written information.

Internal/External Customer Service- Manages difficult or emotional donor situations, responds promptly to donor needs, solicits feedback to improve service, responds to requests for service and assistance, meets commitments, and supports everyone’s efforts to succeed.

Cost Consciousness- Develops and implements cost saving measures, contributes to profits and revenue, conserves organizational resources.

Ethics- Treats people and animals with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational mission and values.

Safety and Security- Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.

Attendance/Punctuality- is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time.

Dependability-Follows instructions, takes responsibility for own actions, keep commitments, commits to long hours of work when necessary, completes tasks on time or notifies appropriate person with an alternate plan.

Accountability- Has a high level of personal ownership and understanding of their responsibilities. Seeks clarification to have a deep understanding of their role.

Position Requirements:

Minimum 1 year experience and /or training/education in thrift/warehouse preferred.

Minimum 1 year experience in high standard customer service environment required.

Excellent written and oral communication skills required.

Ability to work as part of a team.

Demonstrates compassion, integrity, respect and stewardship toward people and animals are required.

Proficient in MS Office programs and computer knowledge/experience preferred.

Two forms of a valid ID, one a official picture ID

.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to walk and sit and stand; is regularly required to use both hands to make coordinated movements to grasp or type; is regularly required to lift and /or move up to 50 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Proper lifting technique is required.

Work Environment:

This is a fast moving and physically strenuous position.The employee is occasionally exposed to toxic or caustic chemicals. The employee is occasionally exposed to fumes or airborne particles. The employee may be exposed to animal feces and animals with a potential for zoonotic exposure.

Intent and function of Job Descriptions:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that job requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. Better Together Animal Alliance / FOTS Thrift Store maintain its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.