Job Responsibilities of Shop Service Writer: Serving customers is the key to success in this position. Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise another service writer and a team of vehicle technicians while handling the purchase of parts, materials and equipment. You will be responsible for the overall management of the store - utilizing staff to maintain a safe, professional, and welcoming appearance.

You will take a leadership role in creating:

• Staff Schedule Management
• Customer Satisfaction & Retention
• Serving Customers’ Automotive Service Needs
• Creating Results for Teammates, Customers, and the Company
• Clean, Safe Work Environment

Requirements:

• Customer service experience in automotive repair
• Good communication skills by phone and email
• Ability to professionally communicate and address customer concerns
• Ability to inspect vehicles for estimates
• Ability to manage staff and automotive technicians
• Point of sale system experience
• Basic computer knowledge and skills
• 1 year service manager or writer experience.
• Valid driver’s license required.
• A college degree is preferred.
• Job Type: Full-time

Compensation: Based on experience and certification level

Required education:

• High school or equivalent

Required license or certification:

• Driver's License
• ASE or state certifications are a plus

Job Type: Full-time

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• Day shift

Ability to Relocate:

• Waterford, MI 48328: Relocate before starting work (Required)

Work Location: In person