ABOUT BCI

Bci provides financial services to individuals and corporation. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries.

Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

JOB SUMMARY

Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered Client Service Associate is responsible for supporting Bankers/Financial Advisors within a segment-specific client base while expanding new and existing affluent customers. The Registered CSA assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of firm policies, procedures and firm capabilities.

DUTIES OF THE POSITION

• Assist Financial Advisor(s) with sales, service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence.

• Serve as back up to Private Bankers, ability to process their trades and prepare their investment proposals.

• Show ability to explain investment proposals and assist in the rebalancing of portfolio controlling the suitability aspects of each client.

• Continuously improve all its end-to-end processes, procedures, and operational platforms to consistently exceed client needs and expectations

• Develop meaningful relationships with clients and internal counterparties in various product and services’ areas from Miami Branch, Bci Securities and City National Bank of Florida
• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current.
• Identify and assist with Firm services and solutions that support clients’ needs including banking products and services and secure, digital offerings like Online Banking.
• Confirm authorization and authenticate client when processing requests
• Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors
• Prepare financial plans, client reports, and other materials for client meetings
• Review and take appropriate action on client account alerts
• Proactively participate in firm initiatives directed by local management
• Be an active part of sales efforts working closely with bankers.

• Support the execution of transactions closed by Bankers (new products, loans, time deposits, others)

• Respond effectively to the requirements and requests of internal and external clients.

• Maintain appropriate information on all maturities and roll-overs to execute or contact customers.

• Will attend and service a complex book of business with one or more bankers.

• Assist with team’s goals and daily operational responsibilities, including processing of wire transfers, KYC, call backs, etc.

• Process account maintenance and changes in account status, review and validate yearly CDD and W8 plan. Documentation/Tax-W8ben to less than 5% of total client base > 120 days, Zero operational losses, Zero self-test errors, minimize adjustments & refunds, adhere to policies
• Manage onboarding, account opening review and analysis of new and existing customers adhering to all US regulatory requirements.
• Be knowledgeable on documentary requirements to assist customers in fulfilling the requirements for different products and services.
• Assist in special projects.
• Possess a cooperative, courteous, professional, and positive attitude towards customers, internal contacts, and team members.
• Ability to understand, speak, read, and write English and Spanish
• Manage client expectations by influencing others who support service to assist in meeting and exceeding client’s needs.
• Assume evolving duties and responsibilities of position.
• Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed)
• Be attentive and diligent in daily work habits to recognize fraudulent transactions.
• Provide coverage for other positions as requested.
• Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds.
• Perform additional duties and responsibilities as assigned by management

PRE-HIRE REQUIREMENTS FOR THIS POSITION:

COMPUTER:

EDUCATION:

CERTIFICATIONS/LICENSES:

EXPERIENCE:

• Relevant 5-7 years of experience in the financial services industry is preferable.

• Experience with complex clients and high client business volume.

• Knowledge of banking laws and regulations, Bank Secrecy Act and USA Patriot Act (preferred)